Jumpstart Refugee Talent

Our employer partner is seeking a motivated Bilingual (French/English) Customer Service Representative for their growing team. This is a remote role for someone with customer service experience in HR, Financial, or Health Care Services.

This is a full-time, 100% remote opportunity. Identify learning needs and create impactful training plans tailored to customer experience/call center teams. Develop engaging curriculum and training materials (guides, manuals, job aids). Facilitate live virtual training sessions and coaching via phone or video. Monitor learner performance and provide feedback to enhance skill development. Partner with subject matter experts and team leaders to deliver results-driven learning solutions.

An exciting remote opportunity for anyone who is passionate about customer care and has previous experience working within the banking industry. The Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication.