Job Description
An exciting remote opportunity for anyone who is passionate about customer care and has previous experience working within the banking industry. Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams. Deliver exceptional customer service to prospective customers by identifying their banking needs and providing accurate information and guidance on the bank's suite of products and offerings.