Conduct outbound calls to educate seniors on in-home care benefits and schedule visits through empathetic, trust-building conversations.
Analyze call outcomes to identify patterns and drivers of success, providing feedback to refine outreach strategies.
Collaborate with leadership and analytics teams to develop scalable best practices for member engagement.
WellBe Senior Medical is a healthcare organization focused on providing in-home medical care for seniors. They are launching a High-Performance Outreach Analytics & Engagement Lab to reinvent how seniors are engaged and scheduled for visits, with a mission-driven culture emphasizing innovation and patient-centered care.
Mentor and support the quality assurance team to enhance skills and drive motivation.
Evaluate calls to ensure adherence to scripts, SOPs, and compliance regulations.
Generate reports on call quality scores and provide data-driven insights to management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply about their work and each other.
Orchestrate delivery of forward-thinking insights by coordinating internal teams and resources under the Strategic Account Director.
Act as point of contact for clients, aligning resources to execute campaigns and initiatives.
Analyze ZMP data to identify trends and actionable recommendations for improvement.
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that uses AI and consumer signals to help marketers acquire, grow, and retain customers. Founded in 2007 and headquartered in New York City, the company has offices worldwide and emphasizes a culture of trust and belonging.
Build and maintain strong client relationships, acting as the main point of contact for inquiries and escalations.
Facilitate onboarding and offboarding processes for properties, ensuring smooth transitions and training sessions.
Gather client feedback to identify improvements and generate reports on key performance indicators.
Asset Living is a third-party management firm that fosters thriving communities nationwide, managing multifamily, single-family, affordable housing, build-to-rent, active adult, and student housing properties. Founded in 1986, the company has decades of experience and is recognized as one of the nation's Best and Brightest Places to Work with a diverse team and a culture of winning.
Provide superior customer service by handling inquiries and issues promptly and professionally using multiple systems.
Ensure first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards.
Assist with daily call volume, meet quality assurance requirements, and perform all other duties as assigned.
Globe Life is an insurance company committed to empowering employees with support and opportunities. They foster a caring, innovative culture with a focus on inclusivity and growth.
Provide technical support and troubleshooting for brokerage customers using the Back Office product via email, phone, and chat.
Monitor and manage your own case workload and backlog, prioritizing and triaging as needed.
Work with peers to troubleshoot and resolve issues and share product knowledge.
Lone Wolf Technologies simplifies real estate transactions by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. They are committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.
Serve as the first point of contact for residents, vendors, and internal teams, providing professional support and organizing service requests.
Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal departments and suppliers.
Maintain accurate records, perform data entry, and support administrative duties while complying with company policies and data privacy standards.
Thrive Communities LLC is a property management partner committed to delivering exceptional results and enhancing resident quality of life. They employ a dedicated support staff and foster a collaborative, inclusive culture focused on cooperation and personal growth.
Proactively contact residents to discuss lease renewals and negotiate terms to maximize retention rates.
Respond to resident inquiries via phone, email, and other channels, providing accurate information on lease agreements and community guidelines.
Assist residents with move-out procedures and ensure compliance with renter's insurance requirements.
Extenteam is a dynamic company revolutionizing the short-term vacation rental industry by providing AI-assisted SaaS platform and dedicated team services. They are a small team of 50 core employees, supported by over 400 dedicated team members, with a culture of excellence, collaboration, and data-driven decision-making.
Deliver remarkable customer service to industrial customers and retailers via phone and email.
Collaborate with the Industrial Team to coordinate account setup, changes, and transitions.
Develop expertise in products, pricing, and procedures to recommend solutions and resolve inquiries.
Red Wing Shoe Company is a global footwear company with 2300 employees, maintaining a close-knit family atmosphere. They focus on innovation, quality products, and employee engagement, guided by core values like living their values and centering on customers.
Lead a team of customer success professionals to ensure high-quality service delivery and client satisfaction.
Build and maintain strong relationships with customers, stakeholders, and internal teams to promote trust and long-term partnerships.
Develop and implement customer success strategies that improve satisfaction, retention, and service outcomes.
The company provides services focused on customer success and operational excellence. It is a remote-first organization that values collaboration and professional development.