Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.
Monitor call volume, enrollment conversion, and productivity metrics, adjusting team focus to meet targets.
Conduct call audits and quality assurance reviews, giving direct feedback to ensure Cadence's enrollment standards.
Cadence is a clinical AI company automating the treatment of chronic disease. It partners with over 20 leading health systems and serves a population of more than 100,000 patients, recognized by TIME as a top healthtech company and LinkedIn as a top startup.
Manage critical technical escalations for premium SaaS customers.
Ensure strict adherence to premium Service Level Agreements (SLAs).
Work cross-functionally with Engineering, DevOps, and Product teams to resolve incidents.
ShipHero provides eCommerce logistics solutions including warehouse management software and fulfillment services. They are scaling their operations and have a focus on high-touch support for VIP clients.
Serve as a subject matter expert on VA healthcare, Veteran benefits, and community resources.
Develop and refine Veteran-specific care coordination workflows and escalation pathways.
Provide direct support to Veterans navigating healthcare and social needs such as food and housing.
The company specializes in connecting Veterans with healthcare, benefits, and community resources through dedicated care navigation. It operates as a fully remote, collaborative team focused on improving member access to care and quality of life.
Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.
Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.
Drive strategy and execution to align customer conversations with cybersecurity and risk management objectives.
Own retention and expansion within your portfolio, including accurate forecasting and collaboration with Sales.
Build relationships across client organizations, from daily users to C-suite, and represent the voice of the customer.
SecurityScorecard is the global leader in cybersecurity ratings, continuously rating over 12 million companies across 64 countries. Founded in 2013 and funded by top investors, the company has been recognized as a Best Workplace and one of the most innovative companies, with a culture focused on employee engagement.
Manage a caseload of General Liability claims including construction defect exposures.
Investigate, evaluate, negotiate, and resolve claims while collaborating with stakeholders.
Ensure compliance with state regulations and maintain accurate documentation.
Cottingham & Butler Claims Services provides claims handling services for insurance clients. They are a growth-oriented company with a culture of continuous improvement and a focus on employee development.
Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
Communicate customer requirements to internal teams and manage complex order details, quotations, and requests through various channels.
Generate reports on products, sales revenue, and customer complaints, and prepare shipping documentation for domestic and international shipments.
Our partner is a medical device company that provides innovative technologies to support healthcare professionals and patients worldwide. They offer a collaborative, mission-driven environment with opportunities to contribute to meaningful work.
Write, edit, and coordinate clear, accurate health communications for diverse audiences.
Collaborate with communications, policy, scientific, and media teams to develop educational materials.
Manage content creation, outreach strategies, and communications metrics to support public health initiatives.
This role supports federal public health communications, writing and editing content for scientific and policy-focused initiatives. The partner company is an equal opportunity employer that collaborates with communications, scientific, and technical professionals on mission-driven projects.
Provide timely, professional customer support and resolve inquiries across international markets.
Identify business opportunities and conduct prospecting activities for sales development.
Manage interactions and maintain accurate records using CRM and support platforms like Zendesk or HubSpot.
Jobgether uses AI-powered matching to connect candidates with remote roles. They focus on streamlining hiring through technology and serve global clients.
Advise and arrange travel for corporate business customers, both individuals and groups.
Use global distribution systems including Sabre, Apollo, Galileo, and Amadeus.
Ensure compliance with travel policies and provide proactive customer service.
Amex GBT is a travel management company that helps corporate clients with business travel and events. They offer an inclusive culture with opportunities for career advancement, and most of their Traveler Care leadership started in this role.