Develop understanding of customer needs to design and improve the end-to-end customer experience.
Support CX change readiness for new features by mapping requirements and managing timelines.
Analyze customer feedback and drive cross-functional improvements to enhance satisfaction metrics.
Headway is building a new mental healthcare system focused on improving insurance access for therapy, serving over 70,000 providers and 1 million patients. The Series D company has raised $325M+ and is backed by prominent investors, fostering a diverse and inclusive team culture dedicated to meaningful work.
Work globally to support clients in the US, Europe, and Asia, ensuring a high-quality experience and managing client portfolio data.
Provide insights for Quarterly Business Reviews by analyzing client usage patterns and engagement metrics, while managing client inquiries and relationships.
Develop knowledge base articles and collaborate with Product and Engineering teams to communicate client feedback and contribute to product enhancements.
Termgrid builds the category-defining operating system for deal professionals in the private capital markets, such as private equity sponsors and lenders. The company is a high-performance startup trusted by major global firms, having received industry awards and supporting over 1600 institutions and 30,000 professionals.
Own the end-to-end customer payments experience, defining quality across payment clarity, methods, timing, failures, and early-stage debt prevention.
Resolve complex payment and billing cases with precision and empathy, including escalations requiring cross-functional coordination.
Identify and drive fixes for recurring customer pain points in payment workflows and invoicing to eliminate systemic friction.
The company builds AI-native transaction infrastructure to reinvent how electricity is bought, sold and priced, aiming to bring transparency and fairness to the global energy market. It is a high-growth startup with a remote team culture, having raised a $75M Series B and positioned for international expansion.