The Head of Customer Support will develop and optimize processes that ensure the best customer support and strategy as Vetcove scales. This role ensures the CX teams success in providing an incredible first impression during onboarding, and a delightful day-to-day experience for every user and partner moving forward.

As a Principal Contract Manager at HubSpot, you will manage customer contracts, handle inquiries and renewals, and maximize customer investment by negotiating value-driven renewals and collaborating with stakeholders to drive account growth.

Respond to incoming inquiries from credit card clients in a courteous and professional manner. Make outbound calls to resolve disputes, educate clients, or request additional information. Thrive in a remote work environment, meeting Agent@Home program requirements. Must be flexible to work evening shifts including weekends and holidays.

Guide customers through onboarding, develop success plans, and drive product adoption. Build relationships with stakeholders, act as a strategic advisor, and ensure value. Collaborate internally, improve customer retention, and nurture champions within customer organizations.

As a Customer Success Manager, you will own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. You will determine desired outcomes for customers, drive time to value, remove friction points, and ensure outcome value is tracked. You will partner with customers for implementation of operational best practices.

Lead a support team within one of Europe’s fastest-growing tech companies. Manage the support team and inspire a high-quality standard of service provided to customers and partners. Analyze and optimize incoming requests, translating them to actions and improvements. Recruit, mentor, and manage team members, providing performance feedback and ensuring motivation.

Serve as the subject matter expert for Policy across all lines of business within Angi, including Retail Partners, Handy, and Angi Marketplace. Participate in shadowing, focus groups, and audit survey feedback to identify where customers and reps need support. Develop a structure to identify, evaluate, prioritize, implement, and track efforts to improve homeowner satisfaction across all lines of business.