Remote Customer service Jobs • Customer Experience

The bilingual French-English Customer Success Manager develops strong relationships with French and English-speaking customers by serving as a trusted advisor and advocate. This role proactively engages with customers to ensure they realize value, leading to revenue retention and new opportunities, liaising between customers and internal teams to ensure timely delivery of solutions based on needs and improving the customer experience by identifying needs, communicating effectively, and exceeding client expectations.

At clearer.io, Customer Support Executives deliver assistance with product knowledge and communication skills, exceeding customer expectations. You will be the first point of contact, offering support via live chat, assisting customers swiftly and expertly with logical thinking and platform knowledge.

As a Contact Centre Specialist II, Cards, be the first point of contact for clients calling in with questions or requests related to their banking needs. Assist clients with credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. Demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives.

The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica’s customers.

As a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support by designing, implementing, and refining AI-powered service experiences across the customer journey. You'll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. This role involves partnering cross-functionally with various teams to identify automation opportunities, drive continuous improvement, and embed service design into larger business transformation initiatives.

As a Call Center Representative, you will be a vital member of our Customer Care team. You'll handle incoming phone inquiries, providing timely and professional assistance to shareholders. Interacting with shareowners and the investment community, you'll address inquiries ranging from simple to complex, supporting share positions held at EQ by Equiniti.

Seeking a Process and Solutions Specialist (Customer Support) to optimize customer support processes and implement innovative solutions. This role champions the voice of the remote customer, ensuring convenience and service quality. Focus is on improving process efficiency and increasing satisfaction through the successful implementation of scalable solutions across retail operations.