Empower is hiring an AI Support Specialist to take ownership of our AI Agent and help us deliver fast, accurate, and scalable support to our customers. The Support team is often the first line of contact with customers, and AI is becoming a big part of how we scale that experience without losing quality. You’ll have the chance to shape how we use AI to help people and do it in a thoughtful, high-impact way.
Job listings
$85,841–$101,004
USD/year
Perform quality control reviews of complaint cases, provide feedback to agents, and help refine complaint processes. You'll conduct QC reviews across Consumer Complaints, Regulatory Complaints, and Litigation Support investigations. This role requires independence, the ability to manage multiple priorities, and a commitment to continuous improvement through feedback.
The Customer Experience Manager role acts as a central hub for ensuring seamless, high-quality experiences for Milk Accounting customers. You will monitor open cases, coordinate timely resolution, identify recurring issues, and translate those insights into actionable improvements. This role will also support/lead software implementations, coordinating project timelines, managing stakeholder communication, and ensuring successful adoption of the system.