A highly motivated individual delivers on customer promises and consistently demonstrates strong knowledge of different products, policies and procedures. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change.
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US
Unlimited PTO
As a Customer Success Manager at Vanta, you will guide customers through security and compliance journeys. You will engage with customers through email outreach, calls, and a shared inbox. Your mission is to ensure customer retention and satisfaction by providing world-class customer service, driving customer health, and maintaining a thriving book of business.
As an Implementation Specialist at Secureframe, you will own the onboarding experience for our small-to-mid-sized (SMB) customers, guiding them through the implementation process. You’ll ensure they understand how to configure and adopt the platform, and set them up for long-term success. This customer-facing role requires excellent English communication skills and the ability to manage multiple customer projects simultaneously.