Manage, develop, and hire a team of KYB Operations Analysts, fostering high performance and operational rigor.
Oversee the end-to-end KYB review process for all MoonPay products, ensuring quality, consistency, and compliance.
Drive strategic alignment across Compliance, Legal, Product, and Sales, influencing decisions on vendor selection and the onboarding experience.
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies as easily as sending an email. The company is trusted by over 30 million customers and over 500 ecosystem partners, operating with accountability, rigor, and trust built into everything they ship.
Masterfully route all incoming phone calls, answer simple inquiries, and ensure callers feel welcome with professional and efficient service.
Keep call times minimal and prevent backlogs by utilizing deep knowledge of the Bank's services and organizational structure to provide incredible customer support.
Embody a commitment to social and environmental justice, protect the organization by questioning suspicious activity, and stay informed on compliance and regulatory requirements.
Climate First Bank is a Florida-based Benefit Corporation and FDIC-insured commercial bank offering personal and business banking services focused on sustainability and ethical practices. The company is a growing team of mission-driven professionals operating in a fast-paced, results-oriented environment committed to social and environmental impact.
Support customers via phone and email with new policy quotes and billing inquiries.
Process policy endorsements, cancellations, and coverage updates with precision and compliance.
Navigate underwriting questions and explain complex insurance details in clear, helpful advice.
Qualfon is focused on delivering engaging interactions and positive experiences that leave a lasting impression. The company creates job opportunities to help people pursue their total vocation and strives to be the partner of choice for its clients, with a culture of investment in individual growth.
Establish and shape the customer success function from the ground up, ensuring seamless onboarding and fostering long-term relationships.
Directly impact customer retention and satisfaction by understanding unique needs and guiding effective platform utilization.
Report directly to the CEO, gaining autonomy and context to influence strategic decisions and enhance the overall customer experience.
Columbia General is a company operating in a compliance-critical and rapidly growing environment, focused on delivering a platform solution. It is a smaller organization where the CEO is directly involved, offering a dynamic and autonomous culture with significant strategic influence for key roles.
Lead daily review of new business and trade alerts to ensure compliance with firm, broker/dealer, and regulatory guidelines.
Build and maintain positive working relationships with advisors, monitor outstanding tasks, and escalate issues to the Supervision Manager as necessary.
Collaborate with the Supervision team on trends and regulatory changes, attend regular meetings, and review client correspondence and support cases.
Wealth Enhancement is an independent wealth management firm providing personalized financial planning and investment management services. It has a team-based culture and operates from over 140 offices nationwide, serving over 80,000 households.