Remote Customer service Jobs • Compliance

The Complaints Handler plays a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.

As a Customer Success Manager, Growth at Vanta, you will guide customers through their security and compliance journeys with Vanta's specialized solutions at scale. You will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through the retention of customers and the health of the book of business. You are responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.

Gather, analyze, and document customer issues and resolutions with efficiency and precision. Lead comprehensive investigations for regulatory complaints, consumer arbitrations and litigation cases, collaborating closely with internal legal and compliance teams. Resolve advanced escalations independently by leveraging available tools and resources.

As a Support Specialist, you will handle diverse inquiries within our centralized support system, working closely with clients, employees, and internal teams to ensure efficient query resolution. You will resolve issues related to global employment, compliance, payroll, and employee support. Contribution to the success of a fast-growing, mission-driven organization is expected.

Seeking an experienced Customer Assurance Manager to lead Wiz’s Internal Customer Assurance program for our Information Security Organization, with a focus on securing a modern, cloud-first enterprise. The ideal candidate will be responsible for building and managing a comprehensive customer assurance program, ensuring that customer security and compliance needs are met with precision and excellence. Additionally, they will lead customer-facing discussions, translate technical security controls into clear, business-relevant language, and continuously evolve the assurance strategy to align with customer expectations and industry trends.

As a Product Support Specialist, you will help Vanta customers by addressing their product support requests by providing best-in-class Technical Support focusing on technical, product, and compliance solutions throughout their security journey while prioritizing and enhancing customer education.

As a pivotal member of our Onboarding and Compliance Support team, you'll ensure customers operate in a secure and compliant environment, free from external threats. Deliver top-tier customer service, embodying Twilio's values of empathy and technical expertise. Guide customers through compliance, resolving issues and identifying fraudulent activity. This role involves working rotational shifts during either the APAC or EMEA time zones.

The Fraud Operations Team is looking for a specialist to fill a Compliance Investigations position. The ideal candidate will work on multiple case queues and take ownership of responsibilities like ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, and be able to prioritize tasks, resolve issues, and meet production and accuracy goals.