Teleperformance

Provide first level customer service solutions regarding client products, building and maintaining positive customer relations by offering personalized solutions, exceeding expectations, coordinating with various functions within the company, scheduling service calls, troubleshooting technical issues, ensuring accurate data input, and demonstrating passion for customer service.

Provide exceptional and efficient customer service across telephone, email, webchat and social media channels. Use problem-solving skills to support customers, resolve their queries, and create positive experiences. Ensure all customers are supported in accordance with regulatory requirements to protect them, exhibiting excellent attention to detail and knowledge of client processes and products.

As a Customer Expert, you will assist customers (retailers), demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage their interest. You are expected to understand the client's needs, maintain a healthy relationship, and offer optimal services and solutions to ensure a long-term partnership. Your primary support channels will be phone and email.