Teleperformance

We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions.

A highly motivated individual delivers on customer promises and consistently demonstrates strong knowledge of different products, policies and procedures. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change.