Customer Success Manager

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be required to be based within the Eastern Time Zone, and play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions. Working closely with your CSA team, you will engage with customers through a combination of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement. Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention. Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.