Implementaton Specialist

As an Implementation Specialist at Secureframe, you will own the onboarding experience for our small-to-mid-sized (SMB) customers. You’ll guide them through the implementation process and ensure they understand how to configure and adopt the platform, setting them up for long-term success. Serve as the main point of contact for SMB customers during onboarding and early adoption. You will develop a deep understanding of the Secureframe platform and guide customers through the implementation process. Configure customer accounts and tailor onboarding workflows to fit customer needs. You will also provide clear and proactive communication to customers at every stage. Monitor customer progress, identify risks, and take action to keep implementations on track. Partner with Customer Success Managers to ensure a seamless handoff post-implementation. Gather and share customer feedback to help improve the onboarding process and product experience. Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met. You'll also create training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success.