The Director-Customer Success is a trusted advisor to the client who plans, manages the team, and delivers work according to deadlines and within budget, while also driving new solutions to best serve the clients. You'll work as part of and manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.
As a Home/Office Live Chat Support Specialist, you will provide exceptional customer service through our online live chat platform. This role requires you to handle customer inquiries, offer product recommendations, and assist with any technical issues. This is a remote position allowing you to work from home or office.
Drive the success of Procore’s SMB customers as a Customer Success Engineer. You’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. Help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide.
This role is for a highly energetic and personable individual who thrives in connecting with people, making an impact, and delivering exceptional service. As the first point of contact after a purchase, the Onboarding Specialist will guide customers through their journey with StemWave by leading introductory calls, setting clear expectations, providing hands-on device training, and introducing key marketing strategies.
This position allows you to earn an incredible living without sacrificing your family life. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Plays a crucial role in managing client accounts and providing exceptional customer service. Working closely with the account manager, the responsibilities will include processing endorsements, handling client inquiries, managing cancellations, addressing return mail, and responding to underwriter memos. A key focus of the role will be to collaborate with the account manager in nurturing client and agency relationships.
Lead and evolve our dynamic customer service teams in this leadership role. You will be responsible for overseeing the entire customer support function, spanning from our frontline Tier 1 support specialists to our growing technical support team, developing and executing customer service strategies, and scaling processes and workflows to ensure the delivery of exceptional experiences.
Enode is looking for a Senior Customer Success Manager to join our Strategic Accounts team and lead our work with some of our largest and most complex customers. You’ll be a core part of our small and growing Customer Success team in one of the most exciting early-stage climate tech businesses. As an early member of the team, you will have a huge impact on Enode's trajectory.
Acorns is seeking a Customer Support Quality Assurance (QA) Lead to help Acorns Support build a world-class quality assurance program. As the QA Lead, you will play a critical role in shaping the quality of our agents and happiness of our customers. The QA Lead oversees the implementation, evaluation, and overall performance of Customer Support quality assurance function, driving improved contact center agent performance and providing actionable insights on customer satisfaction.
Provide timely technical support and guidance to patients via email and over the phone, helping them access health records and navigate the PocketHealth platform; use patient feedback to help Management and Engineering shape the platform's future; this role is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally.