Work at Home Customer Service Advisor (Indiana residents)

This role can provide the full-time schedule, personal fulfillment and benefits you're looking for. You'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Tasks: * Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries * Relay detailed information to customers, managers and clients * Initiate status reports or service recovery letters to the inquirer * Route inquiries when appropriate * Educate new and existing customers and team members on relevant policies, procedures and specific benefits * Document details of each interaction in the tracking system to maintain up to date and organized records * Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude