Join as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.
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You will be the bridge between the client (Internal and external) incidents/inquiries and the multiple key team members within the global organization involved in the incident management flow; ensure tickets are analyzed under the internal ITIL based best practices and maintain a healthy and Professional relationship with Support contacts from our clients.
The Customer Success Manager (CSM) is responsible for helping Docebo customers achieve their goals by maximising the value and adoption of Docebo’s Learning Management System (LMS). Acting as a trusted advisor, the CSM works with a portfolio of customers to guide them in leveraging Docebo’s platform to meet their business objectives, ensuring successful adoption, usage expansion, and renewal. This role bridges business strategy and technical expertise.
Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age. Join an enthusiastic team that is dedicated to delivering exceptional customer experiences.