This role primarily focuses on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. The role will provide operational assistance and improving platform functionality for end-users as a first line of support for the Kinaxis Learning Hub (KLH).

The Customer Service Trainer will be responsible for training and coaching customer-facing roles within the Accounting Team, primarily accountants transitioning into customer-facing responsibilities. This role will also work closely with the Operations Excellence Team to define, document, and implement Standard Operating Procedures and best practices for customer service.