Taking escalations from fellow Customer Service Advisors and supporting customers via telephone and in-app chat.
Helping vulnerable customers with addictions, financial difficulties, and accessibility needs through tailored adjustments.
Advising fellow advisors on tone of voice, phrasing, and actions for handling sensitive conversations.
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investing, and pensions. With an award-winning customer service and an inclusive culture, Monzo has grown significantly over the last 10 years.
Proactively organize user feedback and identify recurring pain points.
Communicate across product, engineering, and operations to solve root causes.
Continuously optimize FAQs and SOPs to help future teammates work faster.
AmazingTalker is an online tutoring platform connecting students and teachers worldwide. It is an A-round funded startup recognized by Forbes Asia, with a culture that values proactive problem-solving and learning from failure.
Communicate with members via phone and email, exhibiting care in every interaction.
Listen to members, providing empathy and solutions to their unique needs.
Collaborate with your team to share knowledge and accurately document member interactions.
Achieve is a leading digital personal finance company that provides personalized financial solutions, including loans and debt consolidation. It has over 3,000 employees in mostly hybrid and work-from-home roles across the US, with a people-first culture focused on empathy.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Conduct virtual meetings with clients who have expressed interest in learning about benefit options.
Understand each client's needs and provide personalized guidance through the enrollment process.
Build lasting relationships by delivering exceptional customer service and support.
Global Elite Empire Consultants is an independent third-party recruiting firm that connects clients with benefit options. The company offers a remote, flexible work environment with a focus on performance-based advancement and a supportive team culture.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Deliver a memorable customer experience that builds long-term relationships with pups and their parents.
Manage customer relationships across email, phone, and order management systems.
Track feedback and drive initiatives to improve the Ollie experience for dogs and their families.
Ollie makes freshly-cooked, human-grade dog food tailored to each pup's nutritional needs and delivers it directly to customers' doors. They are a growing, award-winning team with a close-knit culture that cares deeply about pets and pet parents.
Moderate TrevorSpace by approving clubs, processing deletions, and responding to users to keep the community safe.
Review flagged user content for policy violations and apply community guidelines thoughtfully and consistently.
Monitor for at-risk content, provide digital resources, and escalate to crisis services and law enforcement as needed.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, operating 24/7 crisis services and research, advocacy, education, and peer support programs. The organization has been saving lives for over 25 years, with a culture centered on heart, integrity, community, belonging, and progress.
Provide compassionate telephone support to patients with complex medical conditions.
Manage around 450 calls weekly, handling sensitive and emotionally challenging enquiries.
Work remotely within the UK while collaborating with clinical and pharmacy teams.
Montu UK is a leading digital health company specialising in cannabis-based medicines, improving patient access to safe and effective treatments. They foster a patient-centred culture where every conversation makes a difference and the Patient Support team is central to patient care.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.