Remote Customer service Jobs • Empathy

As a Care Expert, your primary mission is to transform member requests into delightful experiences, being their trusted guide, providing meaningful solutions, swift responses, crystal-clear information, and helpful guidance. You'll master the French healthcare system and the needs of Alan's B2B partners, turning complex healthcare questions into simple, human experiences. You will also drive innovative Care projects tailored to your unique expertise.

As a Client Success Manager, you will be the backbone of our client experience, ensuring every client feels supported and empowered. You’ll interact virtually, using your technical expertise with a personalized touch. Your day-to-day will include capturing client details, crafting engaging messages, monitoring progress, and building authentic relationships.

Our COps are all about Customer Experience and part of a team that's here to make sure that customers want to tell friends, family and social media followers about the great experience they had with their bank. You’ll be our customers’ first point of contact and your mission will be to make sure that they feel confident that their issue is resolved with little to no fuss.

You will play a crucial role in ensuring exceptional member experiences for our organization's members, serving as the primary point of contact for members, assisting them in navigating our services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature and exceptional communication skills will foster positive relationships with our members.

As a member of the Customer Support team, help users with warmth and competence when they have questions or needs. Understand how the product works in detail, translate user confusion into product suggestions, and identify the systemic flaws that lead to user problems. Build warm relationships with users and help build out the customer support and ops infrastructure.

As a Customer Care Specialist, you are the voice of our organization and clients, highly valued as their primary point of contact, providing excellent customer service and exceeding expectations. You'll receive inbound calls, solve problems, answer questions, and proactively help customers avoid future challenges, all while showing empathy.