The Vulnerable Customers role involves working with adults facing varying difficulties, providing strong customer service, resilience, and boundaries. Responsibilities include handling escalations, communicating with customers via phone and chat, and assisting individuals with addictions or those struggling. This is a calls-based role that will be upsetting and unsettling. Please do not apply if you feel that these calls will be triggering for you to deal with.
As a Customer Experience Agent, with an emphasis on phone support, you are passionate about supporting patients and serving as the best point of contact. You are passionate about details and adhering to safe and compliant procedures that positively impact our patients' health. You are creative about solving problems and embody the Thirty Madison mission of providing access to healthcare.
As a Customer Care Associate, Group Orders you will take part in ensuring the highest level of support for our Group Order clientele. You will receive training to be fully versed on the Sharebite order platform, learn restaurant dynamics and operations, as well as develop Customer Support best-practices. This is a specialized role that is responsible for overseeing the flawless execution of daily Group Orders.
As a Customer Care Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.