We're looking for individuals with strong Vulnerable Customer experience to join our amazing 'Life Events' team to offering support to third parties and next of kin, handling the bereavements of Monzo customers and supporting those looking to set up formal or informal third party access. This can often be an emotionally challenging role, and you will need to show flexibility, resilience, and empathy in order to meet the needs of our customers.

As a Customer Support Associate I, you will be an integral member of our Customer Support team. You will field a variety of inbound phone inquiries from our cardholders and provide warm, professional customer service to the people who rely on our services. This role requires someone who values helping people and has great attention to detail.

The Trust & Safety Specialist fulfills a critical function by intaking, documenting, and resolving complaints or feedback. Attention to detail is critical to ensure correct categorization and the writing of professional case summaries; the role involves resolving general support requests and cases, and may involve exposure to descriptions of potential trust and safety situations.

As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.

You'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility; in this crucial customer-facing role, you will perform chat, email, and phone-based customer support and maintain a positive, empathetic, and professional attitude toward customers at all times. The ideal candidate will be technologically savvy and have a proactive, helpful, can-do attitude.

As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences. You will serve as the primary point of contact for members, assisting them in navigating Cleo's services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature and exceptional communication skills will foster positive relationships with Cleo's members.