Monzo

13 open remote positions

Monzo is on a mission to make money work for everyone and is waving goodbye to the complicated ways of traditional banking. Monzo has grown in the last 10 years in the UK and they are not about selling products - they want to solve problems and change lives.

Salary Distribution 11 of 13 jobs

PTO Distribution 2 of 13 jobs

6w
Min
6w
25th
6w
Median
6w
75th
6w
Max

Benefits Overview 13 of 13 jobs

Learning budget (7) Learning Budget (3) 401(k) (2) Flexible Hours (2) Flexible hours (2) Flexible working hours (2) PTO (2) Relocation (2) Share Options (2) Share options (2) Stock Options (2) Stock options (2) Visa Sponsorship (2) Visa sponsorship (2) stock options (2) Birthday time off (1) Dental (1) Dental Insurance (1) Flexible working (1) Health (1)

Open Positions

$37,106–$46,942/yr

  • Reviewing high priority tasks, such as enhanced due diligence (EDD), conducting open source investigations where required.
  • Answering escalations from Investigators and other colleagues from across the business, escalating these further to Ops Analysts if required.
  • Coaching colleagues on our FinCrime Screening tasks including supporting our global partners and proactively use own experience to improve performance of others.

$169,459–$230,777/yr

  • Partner with the Engineering Director for Customer Operations and other ICs to provide technical leadership around resiliency across Monzo.
  • Build a deep understanding of our customer journeys and infrastructure and then work to strengthen the infrastructure and tooling to build consistent experiences at scale.
  • Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisation's goals and strategy, bringing the right level of clarity, urgency and rigour as appropriate.

$47,460–$60,081/yr

  • Investigating complex and high-risk cases to ensure accurate and efficient resolution within service level agreements.
  • Creating and maintaining operational guidance and processes to accurately reflect Monzo's policies, standards, and procedures.
  • Partnering with product and risk teams to design change and ensure operational needs, goals, and principles are considered.

$47,000–$51,200/yr
US 6w PTO

  • You know what great customer support looks like and you're passionate about delivering it at scale
  • Investigate and resolve customer complaints and disputes in a professional and empathetic manner
  • Provide the best customer support by talking directly and honestly with our customers through a variety of different mediums