Monzo

Covering caregiver leave, this role reports to the MBL Company Secretary within Monzo Group’s Company secretarial and governance team. You will act as Secretary to the Board and the Group Remuneration Committee and will have the opportunity to work on a range of corporate secretarial matters in a fast-paced innovative fintech group.

A Compliance Advisory Manager is needed to join the second line of defence (2LoD), who has deep knowledge of FCA rules and associated regulations, and is passionate about Monzo's mission. This role has responsibility for advising on compliance matters associated with Monzo’s Wealth Collective, specifically leading on Insurance products in the UK.

Looking to start, or continue building, a career in financial crime prevention? As a member of our anti-money laundering team, you'll spend your time analysing potentially unusual or suspicious behaviour on customer accounts flagged by our transaction monitoring system, and deciding what action (if any) Monzo should take.

Lead a dedicated team of Senior Financial Crime Investigators overnight, requiring strong leadership and a deep understanding of financial crime typologies. You will be responsible for ensuring the efficient and effective delivery of financial crime prevention and detection activities throughout the night, maintaining high standards of quality and compliance.

Shape and mature Monzo’s procurement strategy and optimising our sourcing process, aligned with our ambitious growth objectives. You'll lead a high-performing team dedicated to delivering exceptional results and identifying significant opportunities to drive value, efficiency and sustainability. Overseeing diverse and strategic projects, including international market expansions, you'll gain comprehensive insights into Monzo's operations.

We're looking for an experienced Reward Governance Senior Manager to join the Reward Squad within our People Collective to help us work at scale while maintaining a people focused business and excellent culture. You’ll be empowered to contribute towards the success of the company by contributing to the shaping of Monzo’s remuneration policy, processes and practices whilst ensuring compliance from a remuneration regulatory perspective in the UK and across the EU.

Drive new propositions and overall positioning of Monzo’s credit card, Flex, while supporting other products as needed. Lead Go-to-Market Strategy, shape Product Strategy with Market Insight, and craft compelling messaging and positioning. Champion the Customer Voice, monitor market trends, and partner with Compliance to ensure alignment with regulations. Oversee product launches and be a key partner to the marketing organization.

Work as a strategic partner to the leaders of teams at Monzo, advising and pro-actively anticipating their people needs. Own the people life-cycle within your technical business area. Be responsible for People compliance and governance within your business area. Drive engagement initiatives, making sure employees are central to our business. Empower and coach managers. Help teams develop strong diversity and inclusion practices.

Seeking a night owl to join the Financial Crime Overnight Team, working 12am - 9am, and help Monzo make money work for everyone. Complete a diverse range of fraud and financial crime tasks, keeping up-to-date with the latest trends. Opportunities to be exposed to and trained to work on, a variety of financial crime and fraud tasks.

We are looking for a Job Architecture expert to join us on a 12-month FTC and help build something from the ground up. You’ll design the whole thing: how we define roles, how we think about levels, and how that connects with our pay approach and people systems. You’ll be the person who brings it all to life, building the framework, guiding the process and helping everyone understand not just what we’re doing, but why it matters.

The Fraud Investigator role provides vital after-care to Monzo customers who have fallen victim to value fraud across a range of touch points. You will be gathering evidence from customer claim submissions and probing for further evidence where needed. Making decisions on cases and uphold or decline fraud claims up to a case value of £5,000. This role requires excellent English written & verbal communication skills and an ability to work well independently & be collaborative with the wider team.

This role is for someone who loves telling entrepreneurial stories and driving ambitious PR strategies. You'll join a growing team and lead the PR strategy for Monzo Business, shaping how they communicate their value and impact. Working with internal teams, you'll develop expert commentary and drive PR strategies for new product launches.

As a Senior Product Designer in Design Systems, you'll expand and evolve existing Design Systems across channels, establishing a best-in-class system for personal and business banking customers, aiming to bring consistency and efficiency across all growing surfaces on web/app. You'll play a pivotal role in elevating, accelerating and maintaining Design Systems, enabling designers to contribute more effectively and ensuring a seamless end-to-end user experience.

Work on all aspects of Accounts Payable & Accounts Receivable, ensuring invoices & employee expenses are processed & approved in line with policy. You'll ensure day-to-day processes run smoothly and accurately, stakeholder queries are resolved within our SLAs, and you'll assist with reporting and month-end tasks to ensure a smooth month-end close.

Join Monzo as a people-focused Team Manager on the evening & overnight team, leading COps squads. You’ll work between 2.30pm and 8.30pm, primarily Monday-Friday, with 1 weekend day in every 8 weeks. You'll support part time COps, deliver coaching, empower your team, and manage performance to help Monzo customers with their financial lives.

The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. Investigating and actioning fraud reports received from other financial institutions, probing for further evidence where needed.

Apply your expertise in marketing analytics, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our marketing campaigns and how those insights can inform our marketing strategy. Guide and enable the performance marketing and brand team to measure things that matter. Build and apply our marketing measurement and forecasting solutions to optimise and drive growth.

Help drive the credit and growth strategy for Flex originations. Lead a team of analysts responsible for developing the credit and pricing strategies as we evolve our existing propositions and develop new products and distribution strategies. Collaborate with engineering, marketing, product, risk and control to design and deliver new products and customer journeys. Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions.

Be a product manager for our 0-1 new Insurance vertical squad whose goal is to build out our newest insurance vertical and launch to market. Co-own our targets for launch and growth & drive this through experimentation, collaboration with our marketing teams, and building the foundational capabilities that make all of this possible. You'll help build the platform, capabilities and product needed to create a delightful experience for both new and existing customers.

The Senior Share Plans Manager is responsible for managing and administering Monzo’s share plans, such as share options and other equity-based incentives, overseeing operational aspects, managing third-party administrators, and ensuring compliance with regulations. You will support the Head of Share Plans with project management on strategic projects and develop communication campaigns to increase awareness of equity programs.

You will be pivotal in developing, implementing, and continuously managing Monzo's Incident and Crisis Management framework, key to ensuring the bank's ability to withstand, adapt to, respond to, recover from, and learn from operational disruptions. Responsibilities will include framework ownership, business support & enablement, communication & culture, continuous improvement, regulatory compliance and reporting.

The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels: Authorised card payment fraud and Authorised faster payment fraud. As part of your role you will be required to make outbound calls. Fraud Investigators are crucial to the success of Financial Crime & Fraud Collective's mission to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society.

Play a key role in enhancing Treasury’s balance sheet management capabilities and reporting. Responsible for designing and setting up the relevant methodology, policies and procedures, developing configuration in the Asset Liability Management system (MORS) system related to the Balance Sheet Management. Accountable to contribute to the ICAAP and ILAAP processes and assessments, review behavioural analysis and limit setting.

The Change & Continuous Improvement team bridges Product and Operations, ensuring agility, efficiency, and continuous evolution. You'll shape change across Customer Operations, create magical customer journeys, remove process friction, and empower teams to deliver better and faster. This role involves leading a high-impact team, defining change management strategy, partnering with stakeholders, and championing a culture of curiosity and iteration in line with Monzo’s values.

Lead the collections and recoveries strategy, responsible for developing, implementing, and optimising innovative and compliant collection and recovery strategies with a primary focus on achieving positive customer outcomes. The ideal candidate will possess a deep understanding of the credit lifecycle, collections best practices, regulatory requirements, and a proven ability to leverage data analytics to drive performance and enhance customer experience. Balance commercial objectives with customer advocacy.

The FinCrime Assurance Analyst (Data Specialist) role at Monzo involves assessing the effectiveness of Monzo’s Financial Crime controls and ensuring Monzo meets internal high standards and regulatory expectations. This role involves creating and maintaining fundamental assurance infrastructure, such as Quality Assurance assessment forms, sampling tools, trackers, dashboards and performance metrics.

Play a key role in guiding customers, creating a pathway out of financial hardship, assisting them to find a fresh start and a clearer financial outlook. You will help deliver a number of strategic changes, working with analysts, product managers, engineers and operations staff. You will also analyze the impact of recent changes and support the growth of more junior team members.

As a Security Analyst, you'll engage in infrastructure, application, and information security projects, collaborate with analysts and engineers, and strengthen Monzo's security controls. Your role will significantly influence how we protect our information, ensuring robust security measures are seamlessly integrated. Monzo prioritises world-class security without compromising user experience.

Manage a team of Data Analysts and work closely with Product Managers, Engineers, and Data Scientists in an agile product environment. Champion the use of data and bring ideas to life through a rigorous analytical approach. Focus on improving the support we offer to customers in financial difficulty, ensure operational processes are well controlled and that regulatory requirements are met.

Help provide oversight and check and challenge to the first line of defence, providing assurance over how Monzo manages conduct risk. Support teams at Monzo to understand the compliance and conduct risks in their area through timely delivery of the Compliance Assurance Plan. Conduct end to end assurance reviews of key regulations, processes and controls with high attention to detail, providing stakeholders with clear feedback to further strengthen Monzo’s control environment.

Looking for a talented and enthusiastic Technology Risk Analyst to join our growing Technology Risk Oversight team. You’ll play a pivotal role in ensuring the security and resilience of our technology estate, protecting our customers' data and maintaining the trust they place in us. You'll be working in a dynamic, fast-paced environment where you'll have the opportunity to make a real impact on how we manage technology risks.

The Collections team are the financial health heroes at the core of Monzo, identifying and supporting customers who may be struggling with debt, offering them compassion and options to help. This role involves investigating problems and helping customers, building knowledge of the debt industry and regulatory requirements. Back Office Advisors support other domains and communicate with third-party debt organizations.