Monzo

Team Manager, Financial Crime, EU, Fluent Spanish and English

The EU Financial Crime Customer Operations team is at the heart of how they protect Monzo EU and its customers from financial crime like fraud and money laundering. Responsible for managing the personal and professional development of their team members, providing technical coaching on financial crime tasks. Individuals with a blend of experience in preventing financial crime and team leadership supervise screening their customers as well as anti money laundering investigations.

Data Science Manager, Payments

Manage a team of Data Scientists and Data Analysts to drive product innovation. Champion the use of data and bring ideas to life through a rigorous analytical approach. Define the long-term strategy of the team and create roadmaps for projects.

Senior Staff Engineer - Platform

Focus on improving platform resilience by working with platform and product engineering teams. Improve platform abstractions and tooling to make it easier for engineers to build resilient systems. Provide technical leadership around resiliency across Monzo, partnering with the Engineering Director for Platform and other ICs.

Senior Staff Engineer

As a Senior Staff Engineer, partner with the Engineering Director and provide technical leadership across all squads. Use expert knowledge and experience to lead architectural discussions for complex systems and ensure solutions are robust and optimal. Foster a culture of quality, champion measures to test work, and proactively mentor and up-level engineers.

Backend Engineer III

• Monzo is seeking a Backend Engineer to contribute to building the future of digital banking in the US. The role involves working within a squad of various disciplines to build the Monzo US application:
• Collaborate with product managers, marketers, designers, and other engineers.
• Work on the backend of a technology product with a focus on customer outcomes.
• Use data-informed decisions to drive product development.

Senior Staff Engineer

As a Senior Staff Engineer, partner with the Engineering Director and provide technical leadership across all squads. Use expert knowledge and experience to lead architectural discussions for complex systems and ensure solutions are robust and optimal. Foster a culture of quality, champion measures to test work, and proactively mentor and up-level engineers.

Vulnerable Customer Advisor

The Vulnerable Customers role involves working with adults facing varying difficulties, providing strong customer service, resilience, and boundaries. Responsibilities include handling escalations, communicating with customers via phone and chat, and assisting individuals with addictions or those struggling. This is a calls-based role that will be upsetting and unsettling. Please do not apply if you feel that these calls will be triggering for you to deal with.

Credit Analyst

Develop credit and pricing strategies for unsecured lending products. Work with colleagues to build profitable lending portfolios and amazing products. Support the design and roll-out of new lending strategies by finding patterns in the data. Monitor the performance of existing strategies and iterate to improve them.

Principal Legal Counsel, Pensions and Investments (12 Month FTC)

Be a trusted adviser and partner to the Pensions & Investments teams, helping them build beautiful products and create effective customer-journeys in the Monzo app whilst meeting our legal and regulatory requirements. Advise on the development of our pensions and investments offering, including expanding the range of assets available, and offering draw-down. Support the Pensions & Investments teams in managing third parties involved in the provision of pensions and investments services.

Change & Continuous Improvement Partner, VAIB (Vulnerability, Accessibility, Inclusion and Bereavement)

The Change & Continuous Improvement Partner role is within the Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team within Specialist Services in Operations, responsible for driving awareness and understanding and helping business areas embed considerations of VAIB. The role supports colleagues across Monzo to assess the current product and customer service offering against legal, regulatory and industry standards.

New Financial Crime Senior Manager, Delivery

Deliver successful execution of critical Financial Crime Operations initiatives, sitting at the intersection of Strategy, Regulation, and Operations. You will define, manage and execute the Financial Crime Operations delivery roadmap, ensuring strict alignment with Monzo's wider strategy and regulatory commitments. Lead the delivery of the new EU Operating Model for FinCrime, adapting UK processes to seamlessly support EU obligations across multiple jurisdictions.

Senior Growth Marketing Executive, Paid Search EU

Drive growth for Monzo across Google, Apple Search, Microsoft and App ads, focused on user acquisition and cost efficiency. Contribute to overall EU growth strategy including new and existing channel opportunities and forecasting. Set up, optimise, analyse and report on campaign performance. Own and execute the test and learn process across structure, automation, landing pages, ad copy and extensions.

Third Party Risk Manager

You will advance Monzo’s strategic goals and support our growth by delivering impactful and effective Third Party Risk Management. You will design, implement and manage operational processes to enhance how Monzo manages Third Party Risk. You will have a pivotal role in developing sustainable ways to meet our regulatory requirements.

Operations Data & Insights Manager

This role exists to lead a team of Data & Insights analysts and to partner with Senior Leaders across Specialist Services. They will collaborate with leadership teams to deliver the business strategy by creating insightful and impactful data and reporting. The role supports the business in managing risk and informs leaders so they can design and execute plans to deliver exceptional service for customers.

Backend Engineer III

This role is all about collaborating with your team to make a difference to your customers. As a backend engineer you’ll work in a squad alongside other disciplines to build the Monzo US application and work with squads across collectives. The company is looking for candidates with strong backend experience, a product mindset, and comfort working in an ambiguous environment.

Senior Financial Crime Business Banking Investigator

As a FinCrime Business Banking Senior Investigator, a pivotal role within financial crime operations, you'll focus on completing higher risk and complexity financial crime tasks on business accounts, while supporting Team Managers and Investigators to achieve quality and productivity goals, directly contributing to Monzo's safety and the broader fight against illicit finance.

Compliance Advisory Manager, Payments

Advise the Payment Collective on compliance matters such as Payment services, International Transactions, FX rate services and Multi Currency Accounts. Review customer journeys and communications to help the business deliver good customer outcomes, and flagging any risks. Conduct regular horizon scanning and advise on upcoming changes to regulatory requirements that impact payments products and services.

Senior Manager, Personal Banking Operations

Be a pivotal part of our wider Customer Operations Team, driving excellence in every customer touchpoint. You will guide a team of Operations Managers, ensuring excellence in frontline customer service. Your leadership will empower your teams to excel in delivering a consistently superior customer experience. You’ll own and deliver world-class customer service through multi-channel management to deliver against all key goals and performance indicators.

Lead Financial Crime Operations Analyst

The Lead Financial Operations Analyst is the line manager to a diverse team of 6-8 financial crime subject matter experts. The role involves agreeing on the team’s goals and roadmap, prioritising and allocating work, and ensuring they are well supported, developed, and trained. The role requires strong investigatory skills and an understanding of the financial crime landscape in the UK.

Senior CRM Manager, Product

Lead the Product CRM team across Core, Wealth, Borrowing and Business products, shaping how the company communicates with its customers, making sure every message feels personal, helpful and genuinely adds value. Lead a team of talented CRM Managers and Specialists, guiding them through an exciting period of transformation. Together, create meaningful, data-led communications that drive engagement and business growth. This is a hands-on leadership role.

Prudential Regulatory Manager

This role is responsible for understanding our prudential regulatory requirements and will have a primary focus on leading our Internal Capital Adequacy Assessment Process (ICAAP) and enhancing our prudential analysis capabilities. You will collaborate with teams across the bank to ensure Monzo is protected from financial stress and manages its capital resources effectively. You will need deep expertise and a breadth of knowledge in prudential regulation.

Analytics Engineering Manager, Core Banking

Be a hands-on leader in building a discipline of exceptional analytics engineers working to make Data at Monzo the gold standard within the industry. Nurture between 5 to 6 analytics engineers, supporting, coaching and developing high performing engineers through regular 1:1s, continuous feedback and relationships with others. Aid prioritisation of initiatives and projects, working closely with other leads for each of our Monzo collectives.

Supplier Performance & Relationship Manager

As Supplier Performance & Relationship Manager, you’ll be responsible for the day to day management of our Core Banking Outsourced Operation, working closely with global operations teams within the business to deliver exceptional customer service efficiently through our partners. The company is looking for someone with a track record of delivering outstanding performance through their partnerships to run a smooth stable operation that delivers outstanding service.

Hiring Operations Analyst

The Hiring Operations Analyst will support the busy hiring function at Monzo by focusing on data and vendor management to improve hiring processes and candidate experience; they will also pull, interpret & clean data before making it easily accessible in dashboards.

Credit Risk Director, Flex Portfolio Management

Lead the credit strategy for existing Flex customers, building a range of strategies as the portfolio grows. Design monitoring capabilities to understand performance, partner with stakeholders including Capital and Finance, and oversee development of NPV models. Promote proactive analysis and ensure credit capabilities are in place to scale safely.