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Monzo
Monzo
17 open remote positions
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. The company is known for its award-winning customer service and inclusive culture, with a focus on creating magical moments for customers.
Salary Distribution
16 of 17 jobs
Benefits Overview
17 of 17 jobs
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Open Positions
Coordinate day-to-day operational resilience activities, including identifying Important Business Services and mapping dependencies across people, processes, technology, and third parties. Monitor impact tolerances, collect metrics, and flag potential breaches to stakeholders, while supporting scenario tests for severe but plausible disruptions. Support ICAAP inputs, business continuity planning, and governance committees with data-driven resilience updates.
Risk Management
Regulatory Compliance
Stakeholder Engagement
Drive the Operations strategy and commercial performance, including P&L analysis and unit economics. Translate strategy into clear recommendations for senior leaders and partner across teams. Own the Operations Roadmap and drive high-impact cross-functional initiatives.
Strategy
Commercial Acumen
Financial Analysis
Cross-functional Collaboration
Communication
Partner with stakeholders across the business to deliver targeted comms plans and support high-visibility projects. Manage everyday comms requests, keep trackers up to date, and use data to measure success. Create on-brand visuals and slides, run workshops, and ensure compliance with data privacy and security rules.
Communication
Stakeholder Management
Data Analysis
Copywriting
Project Management
Lead the design of high-quality web experiences to help customers discover Monzo's value. Use quantitative and qualitative data to identify opportunities and make informed design decisions. Collaborate with cross-functional teams to define product visions and drive experimentation.
Web Design
Data Analysis
User Research
A/B Testing
Product Design
Delivering assurance reviews across key fraud regulations, processes, and controls to manage risks effectively. Providing clear, actionable feedback that strengthens the control environment and supports fair customer outcomes. Producing high-quality, data-led reports and recommendations for stakeholders across the business.
Compliance
Data Analysis
Regulatory Knowledge
Stakeholder Management
Communicating with other banks, law enforcement, and CIFAS to prevent and investigate fraud. Investigating fraud claims, making decisions to uphold or decline claims, and taking necessary actions like account closure. Providing support and advice to fraud victims to help them protect themselves and resume safe account usage.
Fraud Investigation
Communication
Problem Solving
Decision Making
Empathy
Investigate and resolve fraud cases, communicating with other banks, law enforcement, and CIFAS to protect customers and prevent losses. Provide empathetic after-care to fraud victims, offering advice and securing accounts while making independent decisions on claims. Work proactively to prevent active fraud attempts by reviewing flagged transactions and collaborating with the team to block suspicious activity.
Fraud Investigation
Communication
Problem Solving
Decision Making
Empathy
Oversee the review and approval of financial promotions across Monzo's product suite to ensure compliance with FCA and ASA rules. Review and approve claims about Monzo's products to ensure they are clear, fair, and not misleading. Develop training materials for new product launches and keep up with regulatory developments in financial promotions.
Attention To Detail
Training Development
Translate financial and commercial needs into scalable data assets and build downstream reporting. Deliver management information and actionable insights to drive business decisions. Automate financial reporting processes and streamline workflows proactively.
SQL
Python
Data Visualization
AI
Implementing Change Requests: Manage and deliver end-to-end Change Requests across Anaplan models to ensure seamless operations. Supporting Model Building: Assist in building, testing, and implementing new functionalities and enhancements. Providing Training & Supporting End Users: Design and deliver training sessions to upskill FP&A and Finance teams.
Anaplan
Change Management
Establish yourself as a trusted member of the Payments Leadership team, enabling better decisions across Payments and the wider Data Discipline. Co-drive Payments strategy and product decisions with Product and Engineering, bringing data into discovery early to shape priorities and challenge thinking. Develop and scale a high-performing team of data professionals, sharing accountability for product and business outcomes.
Data Science
Machine Learning
Product Strategy
Leadership
Establish CRM from the ground up across EU markets, defining communication frameworks and building scalable processes. Own and execute always-on communications across email, push, and in-app, ensuring consistency and relevance. Collaborate with cross-functional teams to translate data insights into actionable campaigns and drive customer engagement.
CRM
Spanish
Italian
Data Analysis
Fintech
Lead complex financial crime investigations for business banking, including enhanced due diligence and suspicious activity reporting. Coach investigators on typologies and best practices, and collaborate with analysts to refine operational guidance. Maintain frontline task schedules to meet SLAs and support the team's mission to protect Monzo and its customers.
Regulatory Compliance
Mentoring
You will use data-driven insights to staff customer operations and service teams, performing in-depth analysis and creating dashboards. You will compile reports for senior stakeholders and manage incident response as part of a rota. You will conduct deep dives to optimize workforce allocation and ensure efficient routing.
Data Analysis
Looker
SQL
Google Sheets
Workforce Management
Own and improve localisation QA processes, tools, and documentation. Collaborate with editors, testers, product, and engineering to ensure quality. Drive scalable QA and leverage automation and AI to enhance efficiency.
Software QA
Product Testing
Automation
Set Product Marketing strategy for a major area of Business Banking, connecting customer insight and commercial priorities. Develop differentiated positioning, messaging, and value propositions that resonate with customer segments and guide go-to-market. Drive competitive intelligence and market insights to shape product strategy and commercial priorities across the Business Banking collective.
Product Marketing
Go-to-market Strategy
Positioning
Messaging
Competitive Analysis
Provide legal advice on banking products and regulatory compliance, partnering with product managers and engineers. Triage legal queries, support senior lawyers, and help build scalable legal processes. Collaborate with cross-functional teams to identify risks and ensure safe, innovative product delivery.
Stakeholder Management
Risk Assessment
Product Development