27 open remote positions
We’re on a mission to make money work for everyone and waving goodbye to the complicated and confusing ways of traditional banking.
Lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities. Be responsible for a team of up to 6 team managers who are responsible for supporting their investigators. Monitor the day-to-day performance and service position of the operation, and address identified challenges.
Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.
The Continuous Improvement Partner role sits within the Vulnerability, Accessibility, Inclusion & Bereavements (VAIB) Team within Specialist Services in Operations. You will be responsible for driving awareness and understanding and helping business areas embed considerations of vulnerability, accessibility, inclusion & bereavements. You will support colleagues across Monzo to assess products and customer service against legal, regulatory and industry standards.
Architect the US Data Foundation, owning the US data model from end-to-end. Make critical calls, deciding when to leverage global models and when to build new, US-specific solutions. Build robust, scalable, and high-quality data models to power US-specific products and analytics.
The EU Financial Crime Customer Operations team is at the heart of how they protect Monzo EU and its customers from financial crime like fraud and money laundering. Responsible for managing the personal and professional development of their team members, providing technical coaching on financial crime tasks. Individuals with a blend of experience in preventing financial crime and team leadership supervise screening their customers as well as anti money laundering investigations.
Manage a team of Data Scientists and Data Analysts to drive product innovation. Champion the use of data and bring ideas to life through a rigorous analytical approach. Define the long-term strategy of the team and create roadmaps for projects.
Focus on improving platform resilience by working with platform and product engineering teams. Improve platform abstractions and tooling to make it easier for engineers to build resilient systems. Provide technical leadership around resiliency across Monzo, partnering with the Engineering Director for Platform and other ICs.
As a Senior Staff Engineer, partner with the Engineering Director and provide technical leadership across all squads. Use expert knowledge and experience to lead architectural discussions for complex systems and ensure solutions are robust and optimal. Foster a culture of quality, champion measures to test work, and proactively mentor and up-level engineers.
As a Senior Staff Engineer, partner with the Engineering Director and provide technical leadership across all squads. Use expert knowledge and experience to lead architectural discussions for complex systems and ensure solutions are robust and optimal. Foster a culture of quality, champion measures to test work, and proactively mentor and up-level engineers.
The Vulnerable Customers role involves working with adults facing varying difficulties, providing strong customer service, resilience, and boundaries. Responsibilities include handling escalations, communicating with customers via phone and chat, and assisting individuals with addictions or those struggling. This is a calls-based role that will be upsetting and unsettling. Please do not apply if you feel that these calls will be triggering for you to deal with.
Develop credit and pricing strategies for unsecured lending products. Work with colleagues to build profitable lending portfolios and amazing products. Support the design and roll-out of new lending strategies by finding patterns in the data. Monitor the performance of existing strategies and iterate to improve them.
Be a trusted adviser and partner to the Pensions & Investments teams, helping them build beautiful products and create effective customer-journeys in the Monzo app whilst meeting our legal and regulatory requirements. Advise on the development of our pensions and investments offering, including expanding the range of assets available, and offering draw-down. Support the Pensions & Investments teams in managing third parties involved in the provision of pensions and investments services.
Help drive the credit and growth strategy across Borrowing in this senior individual contributor role. You will initially focus on our Flex product, reinventing credit cards, and your remit will expand covering other areas of Borrowing. Lead strategically important problems. Share expertise generously and contribute to the growth of the team.
The Change & Continuous Improvement Partner role is within the Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team within Specialist Services in Operations, responsible for driving awareness and understanding and helping business areas embed considerations of VAIB. The role supports colleagues across Monzo to assess the current product and customer service offering against legal, regulatory and industry standards.
Deliver successful execution of critical Financial Crime Operations initiatives, sitting at the intersection of Strategy, Regulation, and Operations. You will define, manage and execute the Financial Crime Operations delivery roadmap, ensuring strict alignment with Monzo's wider strategy and regulatory commitments. Lead the delivery of the new EU Operating Model for FinCrime, adapting UK processes to seamlessly support EU obligations across multiple jurisdictions.
Drive growth for Monzo across Google, Apple Search, Microsoft and App ads, focused on user acquisition and cost efficiency. Contribute to overall EU growth strategy including new and existing channel opportunities and forecasting. Set up, optimise, analyse and report on campaign performance. Own and execute the test and learn process across structure, automation, landing pages, ad copy and extensions.
You will advance Monzo’s strategic goals and support our growth by delivering impactful and effective Third Party Risk Management. You will design, implement and manage operational processes to enhance how Monzo manages Third Party Risk. You will have a pivotal role in developing sustainable ways to meet our regulatory requirements.
This role exists to lead a team of Data & Insights analysts and to partner with Senior Leaders across Specialist Services. They will collaborate with leadership teams to deliver the business strategy by creating insightful and impactful data and reporting. The role supports the business in managing risk and informs leaders so they can design and execute plans to deliver exceptional service for customers.
This role is all about collaborating with your team to make a difference to your customers. As a backend engineer you’ll work in a squad alongside other disciplines to build the Monzo US application and work with squads across collectives. The company is looking for candidates with strong backend experience, a product mindset, and comfort working in an ambiguous environment.
As a FinCrime Business Banking Senior Investigator, a pivotal role within financial crime operations, you'll focus on completing higher risk and complexity financial crime tasks on business accounts, while supporting Team Managers and Investigators to achieve quality and productivity goals, directly contributing to Monzo's safety and the broader fight against illicit finance.
Advise the Payment Collective on compliance matters such as Payment services, International Transactions, FX rate services and Multi Currency Accounts. Review customer journeys and communications to help the business deliver good customer outcomes, and flagging any risks. Conduct regular horizon scanning and advise on upcoming changes to regulatory requirements that impact payments products and services.