Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. They offer personal and business accounts and more in the UK, aiming to solve problems and change lives.
Being the voice of Monzo Business for our most complex businesses to building trust and confidence in our product and service.
Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations.
Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services.
Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk segments, Complex Customer Reviews, and multi-jurisdictional money muling investigations.
Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards.
Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence.
Lead a cross-functional team to design, build and profitably grow a new product that deeply resonates with our US customers.
Work closely with your partners in Marketing, Design and Research to ensure we are creating and communicating the most important value propositions for our customers.
Be an active and influential leader within the team and foster our culture of accountability, support and a high bar for excellence.