Monzo

Join Monzo as a people-focused Team Manager on the evening & overnight team, leading COps squads. You’ll work between 2.30pm and 8.30pm, primarily Monday-Friday, with 1 weekend day in every 8 weeks. You'll support part time COps, deliver coaching, empower your team, and manage performance to help Monzo customers with their financial lives.

The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. Investigating and actioning fraud reports received from other financial institutions, probing for further evidence where needed.

Apply your expertise in marketing analytics, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our marketing campaigns and how those insights can inform our marketing strategy. Guide and enable the performance marketing and brand team to measure things that matter. Build and apply our marketing measurement and forecasting solutions to optimise and drive growth.

Help drive the credit and growth strategy for Flex originations. Lead a team of analysts responsible for developing the credit and pricing strategies as we evolve our existing propositions and develop new products and distribution strategies. Collaborate with engineering, marketing, product, risk and control to design and deliver new products and customer journeys. Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions.

Be a product manager for our 0-1 new Insurance vertical squad whose goal is to build out our newest insurance vertical and launch to market. Co-own our targets for launch and growth & drive this through experimentation, collaboration with our marketing teams, and building the foundational capabilities that make all of this possible. You'll help build the platform, capabilities and product needed to create a delightful experience for both new and existing customers.

The Senior Share Plans Manager is responsible for managing and administering Monzo’s share plans, such as share options and other equity-based incentives, overseeing operational aspects, managing third-party administrators, and ensuring compliance with regulations. You will support the Head of Share Plans with project management on strategic projects and develop communication campaigns to increase awareness of equity programs.

You will be pivotal in developing, implementing, and continuously managing Monzo's Incident and Crisis Management framework, key to ensuring the bank's ability to withstand, adapt to, respond to, recover from, and learn from operational disruptions. Responsibilities will include framework ownership, business support & enablement, communication & culture, continuous improvement, regulatory compliance and reporting.

The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels: Authorised card payment fraud and Authorised faster payment fraud. As part of your role you will be required to make outbound calls. Fraud Investigators are crucial to the success of Financial Crime & Fraud Collective's mission to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society.

Play a key role in enhancing Treasury’s balance sheet management capabilities and reporting. Responsible for designing and setting up the relevant methodology, policies and procedures, developing configuration in the Asset Liability Management system (MORS) system related to the Balance Sheet Management. Accountable to contribute to the ICAAP and ILAAP processes and assessments, review behavioural analysis and limit setting.

The Change & Continuous Improvement team bridges Product and Operations, ensuring agility, efficiency, and continuous evolution. You'll shape change across Customer Operations, create magical customer journeys, remove process friction, and empower teams to deliver better and faster. This role involves leading a high-impact team, defining change management strategy, partnering with stakeholders, and championing a culture of curiosity and iteration in line with Monzo’s values.

Lead the collections and recoveries strategy, responsible for developing, implementing, and optimising innovative and compliant collection and recovery strategies with a primary focus on achieving positive customer outcomes. The ideal candidate will possess a deep understanding of the credit lifecycle, collections best practices, regulatory requirements, and a proven ability to leverage data analytics to drive performance and enhance customer experience. Balance commercial objectives with customer advocacy.

The FinCrime Assurance Analyst (Data Specialist) role at Monzo involves assessing the effectiveness of Monzo’s Financial Crime controls and ensuring Monzo meets internal high standards and regulatory expectations. This role involves creating and maintaining fundamental assurance infrastructure, such as Quality Assurance assessment forms, sampling tools, trackers, dashboards and performance metrics.

Play a key role in guiding customers, creating a pathway out of financial hardship, assisting them to find a fresh start and a clearer financial outlook. You will help deliver a number of strategic changes, working with analysts, product managers, engineers and operations staff. You will also analyze the impact of recent changes and support the growth of more junior team members.

As a Security Analyst, you'll engage in infrastructure, application, and information security projects, collaborate with analysts and engineers, and strengthen Monzo's security controls. Your role will significantly influence how we protect our information, ensuring robust security measures are seamlessly integrated. Monzo prioritises world-class security without compromising user experience.

Manage a team of Data Analysts and work closely with Product Managers, Engineers, and Data Scientists in an agile product environment. Champion the use of data and bring ideas to life through a rigorous analytical approach. Focus on improving the support we offer to customers in financial difficulty, ensure operational processes are well controlled and that regulatory requirements are met.

Help provide oversight and check and challenge to the first line of defence, providing assurance over how Monzo manages conduct risk. Support teams at Monzo to understand the compliance and conduct risks in their area through timely delivery of the Compliance Assurance Plan. Conduct end to end assurance reviews of key regulations, processes and controls with high attention to detail, providing stakeholders with clear feedback to further strengthen Monzo’s control environment.

Looking for a talented and enthusiastic Technology Risk Analyst to join our growing Technology Risk Oversight team. You’ll play a pivotal role in ensuring the security and resilience of our technology estate, protecting our customers' data and maintaining the trust they place in us. You'll be working in a dynamic, fast-paced environment where you'll have the opportunity to make a real impact on how we manage technology risks.

The Collections team are the financial health heroes at the core of Monzo, identifying and supporting customers who may be struggling with debt, offering them compassion and options to help. This role involves investigating problems and helping customers, building knowledge of the debt industry and regulatory requirements. Back Office Advisors support other domains and communicate with third-party debt organizations.

Monzo is looking for a Complaint Handler to join the FOS Complaints Expert team within our Customer Operations team to ensure we offer the best possible service to our customers, even when things go wrong. In this role you will learn about the Financial Ombudsman Service(FOS) and the FOS complaints process at Monzo, handle FOS complaints, and be the point of contact between the Complaints Team and FOS investigators.

You’ll play an essential role in expanding and scaling our international payments offering, ensuring our processes are quick, seamless, and running efficiently. You’ll be embedded within the Global Payments product team, and will work closely with teams across Monzo and key external partners to ensure international payments work seamlessly for our customers. You’ll be setting up and managing a multitude of key partnerships, building operational processes that are fit to scale globally, and act as the voice of the customer in the team.

This role will be the lead lawyer for our new, and growing, insurance distribution business, reporting to the Head of Legal for Wealth Products. You’ll work closely with the Insurance Squad to build and deliver Monzo’s insurance products, and support the team in making insurance accessible for everyone. You will be the ‘go to’ for all things legal and regulatory.

This new management role will report to Monzo’s Group Company Secretary, providing strategic and operational support to the boards of directors of the Monzo Group and its subsidiary companies in the UK, EU, and US. The Board Support Manager will be responsible for ensuring the smooth and effective functioning of boards and their committees and will manage and be supported by Board Support Assistants working in the Group Board Support team.

Play a key role by investigating complex or high-risk anti-money laundering alerts on customer accounts. You will be responsible for recommending Suspicious Transaction Reports (STR) be filed by Monzo Bank EU. You will make customer onboarding decisions in high-risk or complex cases, conduct ongoing due diligence on high-risk customer accounts, and provide financial crime expertise and support to other operational teams across the business.

The Borrowing team is growing and they’re looking for Credit Managers and Analysts for their credit risk function, to grow lending to their business banking customers. The ideal candidate should have knowledge of providing credit to small and medium size sole traders and limited companies, automated decisioning and Credit Risk Management activities. You will be responsible for developing credit and pricing strategies as new lending products are brought to market.

Shape Monzo’s visual identity and deliver high-quality design solutions for a 15-month contract. As a Lead Brand Designer, you’ll drive innovative ideas and evolve the Monzo brand. You'll work closely with the Creative Director. Key projects include refining brand guidelines, developing motion storyboards, and creating campaign assets.

Play a critical role in executing the change management process by supporting the delivery, tracking, and operational implementation of key initiatives. Work closely with the Change Manager, partners, product & change teams and operational leads to ensure changes are well-managed, measurable, and successful. As a Change Management Partner, your work will reduce disruption, increase clarity, and ultimately help drive better outcomes for both our people and our customers.

The Change & Continuous Improvement team keeps us agile, efficient, and always evolving by delivering safe, effective and sustainable change to our frontline teams. You'll be at the heart of transformation: shaping how change lands across our Customer Operations teams, supporting magical customer journeys, removing friction from processes, and empowering COps to deliver better, faster, and more confidently.

This position needs an individual with deep expertise in FX markets, risk management, and regulatory requirements, as well as the ability to drive business growth through innovative FX payment products and solutions. This will be a 0-1, hands-on role where you’ll be expected to go deep with your SME knowledge to create an effective strategy within a lean space. You will own the P&L for international transfers/Cross-Border Payments.

Our COps are all about Customer Experience and part of a team that's here to make sure that customers want to tell friends, family and social media followers about the great experience they had with their bank. You’ll be our customers’ first point of contact and your mission will be to make sure that they feel confident that their issue is resolved with little to no fuss.

Responsible for delivering our most complex changes through your own co-ordination or through supporting a team of Project or Change Managers to deliver impactful improvements across the entire Operations landscape. You’ll work closely with teams across Operations and the business, including Product, COps Leaders, our Global Ops teams, Learning and Development and Internal Comms.

We're looking for a Product Data Scientist excited to help build the bank of the future, where you'll have the opportunity to super charge user engagement and help build a bank that customers truly love. Working in cross-functional squads, you'll apply your expertise in quantitative analysis, data mining, and the presentation of data to understand how users interact with Monzo products, informing product strategy and driving product improvements via A/B testing.

Work together with other data scientists, analysts and analytics engineers to power Monzo's CRM function, with the ambition to send the right message at the right time to the right customer to delight users with relevant and helpful communications. Apply expertise in analytics, data science, and data storytelling to understand how users interact with Monzo's products and communications and inform the communication strategy.