Monzo

Responsible for supporting the Senior Project Manager and team to deliver our most complex changes. Also responsible for delivery of your own projects, end to end, from initiation to execution across the entire Operations landscape. You’ll work closely with teams across Operations and the business, including Product, COps Leaders, our Global Ops teams, Learning and Development and Internal Comms.

Assess the effectiveness of FinCrime controls, such as Transaction Monitoring, Sanctions Screening and Suspicious Activity Report reviews across Retail and Business bank accounts. You’ll play a key role in identifying operational errors and determining their root cause, writing thorough, constructive and balanced feedback to enable business improvements and Investigator development.

Support end-to-end campaign delivery with ownership of setting up, optimising and reporting with a focus on Paid Search, while also contributing to Social and Affiliate activity. Contribute to shaping and executing our growth strategy across key business areas, helping identify new opportunities and scaling what works. Support in developing testing strategies around account structure, campaign planning, experiments, and creative roadmaps.

As a member of this team, your primary focus will be supporting our work in the UK, while also contributing to our emerging international policy initiatives. You'll work closely with teams across the company, supporting in the delivery of strategies on a diverse range of issues, including our four key policy categories: corporate and prudential, product, financial inclusion and vulnerability, and AI and tech.

This role involves advising on data protection and cyber security compliance, partnering with various Monzo teams, and is not a typical legal role. On any given day you may be advising on the data protection risks of a new product launch, a complex data transformation project, a new direct marketing campaign, how we use new innovative technologies in our advertising ecosystem or the implementation of a novel AI solution.

As an Operations Manager, you'll be a key leader in Monzo's Personal Banking operation, ensuring our customers get the best possible support during peak operating hours. You'll guide your managers and their teams to success, ensuring service excellence is delivered consistently. You will make critical, real-time operational decisions, effectively balancing service levels, team wellbeing, and efficiency to deliver an outstanding customer experience.

The Fraud Investigator role provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds across authorised card payment fraud and authorised faster payment fraud. As part of the role, outbound calls are required. Fraud Investigators are crucial to the success. Gathering evidence from flagged transaction data in order to safeguard accounts and protect customers.

Step into a key Senior WFM Analyst role on a 12-month fixed-term contract, reporting to the WFM Service Manager and instrumental in using data-driven insights to perfectly staff our customer operations and service teams. Crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders. Improve WFM processes, and collaborate closely with Operations, People, Hiring, and L&D to boost efficiency and enhance the customer experience at Monzo.