As a SMB Customer Success Manager (CSM), you’ll be a strategic partner to enterprise customers, ensuring RIAs and Broker-Dealers (BDs) achieve tangible value with Jump’s AI-powered assistant. You’ll own customer relationships and drive execution—leading pilots, ensuring seamless onboarding, and tracking key success metrics to maximize engagement and ROI.
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The Support Specialist serves as the primary point of contact for customers seeking assistance with our products and services. This role is critical in ensuring a high level of customer satisfaction and loyalty by providing timely, effective, and empathetic solutions to customer issues. The Support Specialist is responsible for handling inbound requests and troubleshooting technical issues.
Procurify is seeking a strategic, empathetic, and operationally savvy leader passionate about customer experience and service delivery. This role involves leading high-performing customer-facing teams, inspiring and coaching them, fostering cross-functional alignment, and advocating for customers. The ideal candidate will challenge the status quo and contribute to strategic objectives.