LeafLink is seeking a Customer Success Manager to join their growing team. You will work directly with top customers on both the Brand and Retail side to guide our customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for an experienced Customer Success Manager who has a consultative approach to customer engagement.
We're seeking a CSR (Customer Support Representative) to join our team and play a crucial role in providing exceptional service and ensure our customers feel valued and supported. This role focuses on responding to customer inquiries, troubleshooting issues, and delivering solutions that keep our clients satisfied and engaged. You’ll work closely with customers and internal teams to resolve issues, gather feedback, and contribute to the continuous improvement of our customer experience.
Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts. Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction. Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers. Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.