As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team. The role includes team leadership, customer experience strategy, operational excellence, and cross-functional collaboration.
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Support patients in setting up payment plans through our platform and serve as the voice of our customers. This role delivers a seamless patient experience through inbound support, outbound communication, and collaboration with cross-functional teams. Contribute to the growth of a product that’s improving access to healthcare for all Americans.