Provide tools, strategies and best in class service to establish repayment behaviors with customers, and develop and negotiate payment plans. The collector will keep detailed records of customer communications, payment plans, and amounts paid. They will also identify and recommend improvement opportunities to collections platforms, systems, and tools.
The Risk Analyst will support the execution of the Operational Risk Management Framework (ORMF). This role performs analysis, coordinates processes, and maintains high-quality operational risk data across the organisation, focusing on execution, monitoring, and reporting to ensure operational risk programs are delivered accurately and on time.
Support the ongoing development, implementation, and oversight of the organization's Risk Management and Business Continuity Programs. Collaborate cross-functionally to identify, assess, and report on risks using established tools and guidance from management. Assist in the creation and analysis of reports that inform risk-related decisions and contribute to organizational resilience.
As Senior Manager, Brokerage Finance you will be a strategic, cross-functional translator who will serve as the critical link between product innovation and our core financial and regulatory obligations. You will be a key partner to our engineering, operations, and finance teams, translating complex regulatory requirements into actionable system and process designs to enable efficient and compliant product launches.
Lead a team of Senior Card Fraud Investigators and help shape the future of card fraud prevention at Mercury. Responsibilities include leading a high-performing team dedicated to detecting, investigating, and mitigating card fraud while balancing excellent customer experience and collaborating across teams to design scalable, data-driven controls and tools to improve fraud detection capabilities.
Manage and monitor multiple client engagements, coordinate workflow, and maintain active communication with clients to manage expectations. You will consult with clients, provide recommendations on business and process improvement, and team with principals and senior managers on business development. You will manage firm risk, develop staff, and participate in recruiting efforts.
The Fraud Analyst is responsible for preventing, identifying, and addressing fraud. This role analyzes complex data patterns, assesses risk exposure, and recommends effective prevention strategies. The Fraud Analyst partners with Compliance, Finance, and Product teams to strengthen internal controls and ensure the integrity of financial operations.
This role involves executing client engagements and internal activities related to SOC 1, SOC 2, and SOC 3 examinations, HIPAA assessments, and external audits of other security and privacy frameworks/standards. Responsibilities include auditing services related to security, compliance, and attestation services; evaluating the design and effectiveness of technology controls; and communicating IT audit findings to management.
Oversee and drive the smooth flow of work within the team, managing a team of Credit Risk Analysts and people managers. Support leaders on strategic projects in the Credit & Collections field, as needed and proactively assist with the efficient implementation of new credit & collections processes. Identify and investigate potential credit risky clients and action accordingly. Ensure investigations are completed to a high standard.
In this role you will gain hands-on experience across multiple actuarial disciplines while progressing toward your FSA designation. This role offers a dynamic blend of analytical work, collaboration across teams, and professional growth. Based on your role and personal preference, we empower you to choose where you work best.