Our Customer Operations team includes over 75 technical staff.
Our vision is to deliver seamless support that builds trust, deepens loyalty, and powers Monzo’s sustainable, profitable growth.
We enable this vision by providing tech-led and human support experiences for over 14 million customers.

Senior Staff Engineer responsibilities:

A Senior Staff Engineer at Monzo is a technical (IC) leadership position that will have company-wide influence.
You will sit at the intersection of our customer experience, AI and platform teams to bring customer-focused automation solutions.
Expect to be hands on and deeply technical with code and infrastructure, using your software engineering and system building skills and expertise to lean in and solve deep technical challenges

What we’re looking for…

You have a track record of technical excellence, delivering resilient systems, ideally behind consumer products.
You have technically led large teams to solve complex product challenges and manage trade-offs.
You have experience working on Backend Systems, Data-intensive systems or real-world ML deployments

Monzo

Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking. They have around 450 engineers out of roughly 5,000 people in total and a long history of creating magical moments for their customers.

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