Senior Lead Product Designer, Operations

The Operations Collective:

• Designing how help and customer support works at Monzo.
• Thinking holistically about the customer support experience.
• Focused on effortless, tech-led support experiences.

You’ll play a key role by:

• Embedding the long-term design vision shaping customer-facing journeys.
• Leading large, end-to-end design initiatives across ambiguous problem spaces.
• Designing with a service mindset and understanding what happens beyond the interface.

We’d love to hear from you if…:

• You’re an expert in your craft, with deep expertise in a specific design discipline.
• You have experience working on complex service ecosystems.
• You’re passionate about improving how humans and technology work together.