Redesign and standardise the UI and UX for our applications to ensure consistency and ease of use. Conduct UX research and understand user journeys to optimize the user experience. Work closely with developers, product managers, and other stakeholders to bring designs to life. Build and maintain a comprehensive design system in Figma to streamline workflows and ensure uniformity. Monitor user feedback through Slack, research, and analytics, proactively suggesting design improvements. Contribute to the design of new features by providing creative and functional UI/UX solutions.
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Drive the execution and delivery of a domain defining user experience in the Response Management space, leveraging AI and machine learning to drive key outcomes for our customers. Refine, shape and implement our Experience Strategy, defining and maintaining a high bar of experience quality along the way. Collaborate closely with various teams to launch a top-tier experience for our customers and communicate it to the market. Be a strong voice of the customer and mentor and support Loopioβs Product Design and Research team.