Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally. With over 22,000 employees, we are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Serve as the primary point of contact for fans across voice, chat, email, and digital channels, resolving order inquiries with first-contact resolution and emotional connection.
Collaborate with internal teams and vendors to ensure seamless fan experiences, while maintaining PCI compliance and safeguarding personal customer information.
Demonstrate adaptability by quickly learning new systems and policies, contributing to continuous improvement of tools and processes.