Senior Product Designer (Service Design)

Papa

Remote regions

US

Benefits

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Experience & Service Architecture:

  • Architect the offline-to-online journey, mapping how a digital request becomes a human connection at a member’s front door.
  • Develop complex UX models for multiparty interactions to coordinate support.
  • Lead the design of self-pay and referral-driven experiences.

Technical Product Design:

  • Build functional prototypes that demonstrate complex logic, not just transitions.
  • Evolve and maintain a robust, accessible design system that scales across mobile and web.
  • Lead technical conversations by coordinating meetings with key engineering stakeholders.

Research & Workshop Leadership:

  • Participate in qualitative research with members, Pals, and family caregivers to identify unmet needs.
  • Run cross-functional "Design Sprints" to align on product vision.
  • Translate research insights and health outcomes data into actionable design improvements.

Papa

Papa is a company focused on providing social support by pairing older adults and families with trained companions, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures and has a people-first culture, encouraging transparency and non-hierarchy.

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