Senior Service Designer

Apollo.io

Remote regions

US

Salary range

$182,000–$230,000/yr

Benefits

Unlimited PTO

Similar Jobs

See all

About the Role:

  • Help operationalize and scale end-to-end customer journeys across products, systems, and teams.
  • Maintain living journey maps, run journey-based working groups, and embed service thinking into how squads plan, design, and deliver.
  • Collaborate with a Staff Service Designer and the Journey Management Tiger Team.

Responsibilities:

  • Maintain and evolve living journey maps and service blueprints.
  • Facilitate journey-based working groups to align cross-functional teams on shared outcomes.
  • Partner with product squads to frame problems through a journey lens.

Qualifications:

  • Experience in UX, product, or service design, with focus on service design, systems thinking, or journey-level work.
  • Strong experience creating and maintaining journey maps, service blueprints, and ecosystem diagrams.
  • Demonstrated ability to operate within complex, cross-functional environments.

Apollo.io

Apollo.io is the leading go-to-market solution for revenue teams. They are trusted by over 500,000 companies, from startups to enterprises, and have raised approximately $250 million to date and valued at $1.6 billion, with a focus on customer-obsessed, data-driven, and human-centered design.

Apply for This Position