Senior Service Designer

About the Role:

• Help operationalize and scale end-to-end customer journeys across products, systems, and teams.
• Maintain living journey maps, run journey-based working groups, and embed service thinking into how squads plan, design, and deliver.
• Collaborate with a Staff Service Designer and the Journey Management Tiger Team.

Responsibilities:

• Maintain and evolve living journey maps and service blueprints.
• Facilitate journey-based working groups to align cross-functional teams on shared outcomes.
• Partner with product squads to frame problems through a journey lens.

Qualifications:

• Experience in UX, product, or service design, with focus on service design, systems thinking, or journey-level work.
• Strong experience creating and maintaining journey maps, service blueprints, and ecosystem diagrams.
• Demonstrated ability to operate within complex, cross-functional environments.