Play a strategic user experience and service designer role.
Focus on improving the end-to-end journey for both our staff and technical users.
Responsible for applying systems thinking and service design methodology to complex operational challenges.

Key Responsibilities:

Conduct strategic analysis and user research to inform decisions.
Lead the creation of Service Blueprints and System Interaction Diagrams.
Partner with Engineering teams to research and design improvements to internal tooling.

What You’ll Bring:

Bachelor’s degree or equivalent in the humanities with a specialization in systems design, UX, HCI, or information science.
7+ years of experience with solid understanding of data products and platforms.
Proven experience applying UX and service design principles within a major enterprise platform ecosystem like Salesforce.

National Geographic Society

The National Geographic Society illuminates and protects the wonder of our world through science, exploration, education, and storytelling. They embrace each person’s identity, experiences, and abilities, and they commit to cultivating an environment where everyone benefits from opportunity, mutual respect and a sense of belonging.

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