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Benefits Overview
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Open Positions
Serve as the first point of contact for members, providing friendly, professional, and compassionate support. Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences. Clearly explain Papa’s services and guide members toward making the most of their benefits.
Communication
Problem-solving
Zendesk
Slack
Google Workspace
Support Pals with visit-related needs and resolve concerns, including pay issues. Manage multiple tasks and communication channels while balancing shifting priorities. Aim for one-interaction resolution by applying broad knowledge of Papa’s departments and processes.
Customer Service
Communication
Problem-solving
Critical Thinking