Sr. Manager Client Success
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Own the success, retention, and growth of a portfolio of health plan clients.
- Maintain end-to-end accountability for client outcomes, partnering with cross-functional teams.
- Deliver exceptional client outcomes that drive retention and growth.
Key Responsibilities:
- Serve as the primary relationship owner for health plan clients, understanding their goals and performance expectations.
- Lead recurring client meetings, executive business reviews, and performance discussions.
- Identify risks and opportunities, and drive clear plans to address them.
What We Are Looking For:
- 8+ years of experience in client success, account management, or similar client-facing role.
- Strong analytical reasoning to synthesize data and turn insights into actionable solutions.
- Emotional intelligence to build trust and navigate high-stakes client discussions.
Benefits:
- Competitive salary and equity package.
- Medical, dental, and vision insurance coverage.
- Flexible PTO and parental leave.
Papa
Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.