Client Success Manager

Role Overview:

• Be the single point of contact for an assigned portfolio of clients, understanding their business objectives and ensuring outcomes are exceeded.
• Drive activation and engagement, growing the active member base within existing accounts.
• Reduce churn and protect retention, keeping clients healthy and expanding.

Responsibilities:

• Operationalize a consistent client experience through QBRs, satisfaction surveys, and improvement plans.
• Hold Blueberry's implementation, product, and support teams accountable to resolve client issues.
• Manage scope by triaging strategic and tactical tasks, escalating when necessary.

Expectations:

• Drive outcomes such as clinical improvements and avoidable-ED reduction to prove Blueberry's value.
• Grow the account commercially by expanding into new populations and states.
• Act as the operational project manager, maintaining visibility into implementation, claims, and invoicing.