Customer Success Manager - Health Plan (Great Lakes)

About the Role:

• The Customer Success Manager will serve as a trusted advisor to health plan clients, ensuring deep knowledge of customer business and providing value-added solutions.
• This role requires Health Plan domain knowledge and a strong understanding of how Health Plans operate to facilitate an optimal partnership.

Responsibilities:

• Own strategic partnerships with clients, acting as the primary point of contact and proactively identifying performance improvement opportunities.
• Drive solution adoption, develop product utilization narratives, and maintain customer engagement levels to support NPS scores.
• Coordinate with cross-functional teams to provide solution-focused presentations and develop territory specific strategic plans.

Qualifications:

• Prior health plan experience and exposure to healthcare organizations required.
• Strong written and verbal communication, organizational, project management, and time management skills.
• Strategic thinking with strong analytical skills and a high sense of urgency.

Benefits:

• Benefits starting from Day 1, including Retirement Plan Matching and Flexible Paid Time Off.
• Wellness Support Programs, Parental & Caregiver Leaves, and Fertility & Adoption Support.
• Continuous Development Support Program, Employee Assistance Program, and Allyship Communities.