Build and expand client relationships across all levels, including C-Suite, to drive value and adoption.
Develop joint success plans with shared metrics and facilitate Executive Business Reviews.
Collaborate cross-functionally to maximize retention, growth, and act as a Trusted Advisor.
PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a founder-led, privately held firm, it serves over 30,000 provider organizations and is recognized as one of Canada's Most Admired Corporate Cultures.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Serve as the primary relationship and strategy owner for large, multi-national employer partners.
Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
Craft clear, succinct business reviews that demonstrate value and return on investment.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.
Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
Serve as the primary point of contact and trusted advisor to customer stakeholders.
Lead business reviews focused on engagement, ROI, and long-term value.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.
Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
Partner with marketing to develop engaging campaigns and workshops for customers.
Collaborate internally with product, clinical, and data science teams to resolve customer issues.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.
Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
Maintain account health records in HubSpot and assist with process improvements to streamline team operations.
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.
Manage and deliver joint customer success plans to build, grow, and expand client relationships at all levels.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer executive leadership.
Provide early warning and turnaround strategies focusing on customer health and churn mitigation.
PointClickCare provides cloud-based software solutions for the acute and long-term post-acute care markets, helping care providers manage vulnerable populations. The company is a SaaS/tech employer with a focus on customer success and employee collaboration in a remote environment.
Manage day-to-day client relationships, ensuring alignment, collaboration, and accountability to drive loyalty and retention.
Deliver business results and impact through regular meetings and business reviews, enabling client success and expansion opportunities.
Proactively identify growth opportunities within your client base and advocate for client needs across cross-functional teams.
Force Therapeutics provides an intelligent, evidence-driven remote therapeutic care platform that empowers clinicians to extend their reach and engage patients throughout their care journey. As a high-growth company partnering with leading health systems, it fosters a mission-driven, inclusive culture focused on innovation and team well-being.
Manage a portfolio of enterprise health system clients to ensure long-term success and satisfaction.
Build trusted relationships with executive stakeholders and lead strategic business reviews.
Drive product adoption and monitor client health metrics to deliver measurable outcomes.
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. They are a remote-first team with a mission-driven culture, offering unlimited PTO, 401(k) match, and comprehensive benefits.
Build trusted relationships with client stakeholders and act as their strategic advisor
Drive utilization, engagement, and adoption of WellTheory's programs
Deliver data-driven business reviews with insights and recommendations
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 50+ passionate people building an AI-forward organization that expands human capability.
Drive customer success for strategic health system members, focusing on adoption, retention, and revenue growth.
Build multi-threaded relationships at mid and C-suite levels, and document validated ROI for each account.
Analyze data trends, present insightful recommendations, and act as the internal quarterback for customer coordination.
Premier, Inc. is a technology-driven healthcare improvement company serving two-thirds of U.S. healthcare providers. It is a large organization with a culture focused on collaboration and transformation, recognized as a Best Company to Work For by U.S. News & World Report.
Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
Manage provider listings, procedure additions/deletions, and customer requests following established processes.
Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.
Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Drive retention and growth by building trusted relationships as the primary customer contact throughout the lifecycle.
Mitigate risk through early intervention and develop Save Plans to protect ARR and reduce churn.
Serve as an internal advocate for customer feedback, influencing product roadmap and building advocates.
Hyland pioneers the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, they foster an employee-centric culture focused on career development, wellbeing, and community impact.
Serve as the primary client contact and trusted advisor, managing relationships and ensuring client success with Cotiviti's PPM/CV products.
Coordinate cross-functional teams to execute client strategic plans, monitor program performance, and identify growth opportunities.
Manage operational implementation of client payment policy decisions and provide training to optimize program performance.
Cotiviti is a healthcare analytics company specializing in payment integrity and cost verification solutions. The company fosters a collaborative culture and values client success, with a focus on innovation and data-driven insights.
Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
Lead strategic planning sessions, business reviews, and customer onboarding milestones.
Promote customer advocacy and identify upsell or expansion opportunities.
AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.
Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management.
Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making.
Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.
Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care delivery. They have raised over $350 million from top-tier investors and partner with health plans, employers, and government organizations.
Develop and execute strategic account plans and quarterly business reviews to drive customer value and ROI.
Forecast renewals, identify risks, and maintain strong customer retention and growth rates in partnership with Account Executives.
Partner with global enterprise customers to ensure 6Sense adoption, generate positive ROI, and expand lifetime value.
6sense is a predictive intelligence platform that helps B2B marketing and sales teams accelerate growth through data-driven insights. The company fosters a people-first culture with values of teamwork, curiosity, and ownership, employing a diverse and collaborative workforce.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.
Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.