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Customer Success:
- Manage relationships with employer customers (3,000-10,000 lives) as primary contact.
- Produce and communicate customer reports regularly.
Collaboration:
- Partner with marketing to develop campaigns and workshops.
- Work cross-functionally with product, clinical, data science, and legal teams.
Qualifications:
- 8+ years in customer success, ideally in HR/Benefits/Healthcare.
- Strong communication and project management skills.
- Willingness to travel up to 10%.
Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.