Customer Success Manager (Future Opportunities)

What you’ll be doing:

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

What success looks like in this role:

• Meet or exceed goals for role KPIs: Achieve 100% Net CACV Retention for your book of business.
• Executing on renewals and upsells and driving variable revenue will all contribute to your and your team’s Net CACV Retention numbers.

What we expect from you:

• You have 3+ years of experience in account management, customer success, implementation or healthcare management.
• You have experience in upselling and retaining customers to drive additional revenue.
• You have experience using SaaS-based solutions and platforms.