Spring Health

The Specialty Care team is responsible for building out new programs to support our highest acuity members and we are looking for a driven, detail-oriented Operations Manager with strong project management skills and an analytical mindset to join our team. This role is ideal for someone who thrives creating organization out of ambiguity, has a bias for action, and is comfortable rolling up their sleeves to work across departments and tackle challenges head-on. You will work closely with cross-functional teams to optimize workflows, solve complex operational problems, and drive business-critical initiatives.

The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships.

Help operationalize and maintain Spring Health’s dynamic US and global privacy program. You'll manage DPIAs, PIAs, and data mapping efforts, while supporting privacy reviews for innovative products and features in collaboration with cross-functional teams. Enhance our use of privacy tools, track regulatory changes, and contribute to audits, due diligence, and reporting.

Full sales cycle role selling into HR/Benefits leaders at larger size companies from 10K to 100K employees and organizations across the globe. Work closely with BDRs and members of our Strategic Alliances team to close opportunities that they generate, as well as self source your own within your territory by working with top consultants. Prioritize strategically valuable accounts, build business cases, and develop mutually beneficial partnerships.

The Salesforce Developer will design and implement custom solutions to enhance our Salesforce platform, supporting the entire Revenue organization and key stakeholders (Sales, CS, Finance, Accounting, Marketing, etc). Maintain and enhance existing Salesforce functionality, including custom objects, flows, and validation rules to translate functional needs into scalable technical solutions.

This role drives strategic decision-making within the Sales organization, overseeing corporate reporting, resetting reporting foundations, finalizing quarterly and annual bookings, conducting advanced modeling and analytics, and aligning the Revenue Organization’s reporting roadmap with the internal Business Intelligence team.

You will play a key role in advancing Inclusion and Belonging initiatives by driving data-informed strategies and operationalizing impactful programs. Reporting to the Director of Employee Experience & Belonging, you will be responsible for managing program operations, analyzing people data and metrics, and supporting initiatives that foster an inclusive and equitable workplace. This role requires a balance of strategic thinking, project management, and strong data analysis skills to ensure belonging efforts are measurable and impactful.

As a Senior Customer Support Specialist, you will be a crucial part of our team, providing first-line support to our customers and ensuring a seamless support experience by helping them navigate their needs with efficiency and empathy. This role involves directly addressing technical, product, account, and billing inquiries and creating efficiencies to help scale our Customer Support Model.

The ideal candidate will be an experienced, hands-on, goal-oriented, process driven and a strategic thought partner. They will be a major change agent at Spring Health, having impact and influence with a high degree of autonomy and flexibility. This person must build and maintain an excellent working relationship internally and externally, and partner with internal teams to win net new business.

Spring Health is seeking a Director of Localization to lead global translation and quality processes. This role involves managing translation and quality vendor relationships, developing and executing our localization strategy, and ensuring a seamless experience for global users, overseeing the localization budget, defining key quality metrics, and driving cross-functional collaboration.