Spring Health

Support the operational excellence of our CIR (Critical Incident Response) services. This role ensures high-quality CIR coordination by driving integration across cross-functional teams. You will lead performance management efforts for 1099 CIR providers, oversee documentation audits, investigate service quality concerns, and follow up on customer satisfaction survey results.

In this role, you will ensure the accuracy and completeness of our customer order processing workflows, driving operational efficiency and throughput in the order lifecycle across New Business, Upsell, and Renewal contracts. You will review and process opportunities in Salesforce, validate billing data, and help maintain rate card integrity to support accurate invoicing and revenue recognition.

The Senior Strategic Customer Programs Manager will design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. This role involves designing and executing scalable customer programs, leading internal change management efforts, and building customer marketing initiatives. The manager will also manage cross-functional projects, create program documentation, and identify opportunities to improve customer experiences.

The Program Manager will lead complex initiatives focused on transformative initiatives. Reporting to the SpringWorks Director, this role will act as the key driver for SpringWorks cross-functional program management through strong communication and collaboration skills. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment.

Design and execute research studies that evaluate the safety and efficacy of clinical AI tools. Develop and operationalize automated safety monitoring plans, including real-time signal detection and alerting frameworks. Collaborate with engineering and data teams to build feature-rich datasets, curate annotated transcripts, and automate labeling workflows.

You will own the operational and strategic oversight of safety monitoring for human use research, and lead the qualitative research activities to train, evaluate, and improve the safety and efficacy of the next generation of digital mental health tools. Collaborate with data and engineering teams, using your clinical expertise to improve automated identification and response to clinical risk events in text data from digital tools.

The Trauma Clinical Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health’s innovative Trauma program, offering screening, brief intervention, and referral of members to a trauma specialty treatment provider.

The Senior Program Manager excels in managing complex projects, aligning stakeholders, and proactively driving go-to-market solutions. This role includes ensuring the quality, consistency of Spring Health's demo environment and project managing cross-functional efforts across product, engineering, product marketing, and sales to build and maintain a reliable demo that showcases our software's value.

The Marketing Analytics Manager will deeply analyze marketing data to inform strategic decisions and optimize campaign performance. This individual contributor role leverages various marketing data sources, generates actionable insights, and collaborates with marketing, business intelligence, product, and other relevant teams to measure marketing effectiveness, boosting ROI and engagement across initiatives.

The Senior Data Scientist will lead technical innovation to drive targeted outreach and scale Specialty Care utilization, leveraging diverse and novel data sources in close partnership with product, design, and engineering. The ideal candidate will thrive in ambiguity, bring strong analytical expertise, and drive rapid experimentation to surface actionable strategies that improve Specialty Care member engagement and health outcomes.

As the Senior Channel Enablement Manager, you'll design and execute an enablement program for the Channel and Payer teams to exceed targets. This remote role requires strategic execution to simplify stakeholder needs into results-oriented enablement solutions, involving creating training experiences, providing insights, and building sales tools.

The Revenue Enablement Trainer will use data to enforce decision making and ensure that our Sales teams are set up for success throughout the entire learning journey, from onboarding, to continuing education, to development for future roles or prepare team members for leadership opportunities. The Revenue Enablement Trainer will play a critical role in the modernization of our training programs by building blended onboarding and upskilling paths. This is a full time, remote position.

Looking for a Workforce Analyst to join the Workforce Management team! This team is crucial in ensuring optimal staffing and operational efficiency across Spring Health, ultimately supporting the mission to deliver exceptional mental health care. This role requires a strong analytical mindset, a solid understanding of workforce dynamics, and a passion for leveraging data to drive operational excellence.