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Spring Health
Spring Health
24 open remote positions
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Salary Distribution
10 of 24 jobs
PTO Distribution
1 of 24 jobs
Parental Leave Distribution
Benefits Overview
22 of 24 jobs
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Open Positions
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs). Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance. Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Operations
Process Improvement
AI Tools
Zendesk
Team Leadership
Provide mental health counseling sessions, including clinical risk assessments and crisis intervention. Maintain an average caseload of 30 sessions per week while following policies and confidentiality standards. Utilize data-driven decision making and measurement-based care to monitor client outcomes.
Psychotherapy
Telehealth
CBT
DBT
Crisis Intervention
US
18w maternity
16w paternity
Conduct outbound triage and follow-up calls to engage members in SUD treatment and assess their needs. Coordinate appointments, referrals, and follow-up care while providing expert guidance and crisis support. Collaborate with interdisciplinary teams and maintain accurate records in the EHR to ensure integrated, high-quality care.
Motivational Interviewing
Triage
US
18w maternity
16w paternity
Own the full customer lifecycle for assigned Small and Medium Enterprise customers, including onboarding, adoption, expansion, and renewal. Build rapport with decision makers to drive product adoption and deliver data-based business reviews to senior HR executives. Collaborate across teams and support sales with finalist calls and customer references as needed.
Account Management
Customer Success
Upselling
SaaS
CRM
Global
18w maternity
16w paternity
Drive global operational strategy and scale mental health delivery across 200+ markets. Partner with product, legal, clinical, and go-to-market teams to unblock expansion and revenue growth. Embed operational rigor, standardization, and local market customization across international fulfillment.
Operations
Strategy
Healthcare
Data Analysis
Cross-functional Leadership
Global
18w maternity
16w paternity
Master Specialty Care's P&L mechanics and financial drivers to drive sustainable growth and margin expansion. Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps and drive execution. Build AI-native workflows and capacity models to scale clinical operations and improve quality and efficiency.
Business Operations
Strategy
P&L Management
Cross-functional Leadership
AI Integration
Global
18w maternity
16w paternity
Conduct rigorous clinical research and program evaluation for tools and trainings used across Spring Health's psychologist and psychiatrist network. Manage clinical study operations, including project plans, timelines, budgets, IRB submissions, and cross-functional coordination. Translate real-world clinical data into actionable insights and publish novel academic research to advance mental health outcomes.
Clinical Research
R
Python
Project Management
Statistical Analysis
US
18w maternity
16w paternity
Provide telehealth screening, triage, and clinical navigation for neurodiverse children and teens and their caregivers. Support adolescents ages 13-17 in specialty programs including Mood/Anxiety, Trauma, Eating Disorders, and Substance Use. Coordinate with schools, providers, and internal teams to reduce barriers and maintain continuity of care.
Motivational Interviewing
Care Coordination
US
18w maternity
16w paternity
Design and deliver complex, business-critical automations and integrations connecting Spring Health's core systems, including AI-powered and agentic workflows. Choose technical approaches where no established pattern exists, document reusable patterns, and fix structural causes rather than individual instances. Own monitoring, alerting, and incident response for production automations, and serve as escalation point for IT Systems Engineers.
Workato
IPaaS
Python
API Integration
AI Workflows
US
18w maternity
16w paternity
Support evolution of core clinical programs and lead new care-delivery programs. Drive quality improvement in medication management and accelerate AI integration into care services. Represent the clinical perspective with external stakeholders and lead strategic initiatives.
Psychiatry
Clinical Leadership
Mental Health
AI Tools
Strategic Planning
Provide telephonic screening, brief intervention, and referrals for members with PTSD. Apply motivational interviewing and phase-based trauma model to support member engagement. Coordinate care with providers, document in EHR, and collaborate with multi-disciplinary teams.
Motivational Interviewing
Care Coordination
EHR
Global
18w maternity
16w paternity
Design, configure, and maintain Zendesk architecture and contact-center infrastructure. Build and operate cross-system workflows using Tray.ai and approved AI integrations. Collaborate with Operations, Product, Engineering, Data, Security, and external partners to deliver scalable technical solutions.
Zendesk
REST APIs
Workflow Automation
US
18w maternity
16w paternity
Build and execute a consultant relations strategy that drives awareness and advocacy across employer and health plan benefit spaces. Lead and develop a team of 7 Strategic Alliances directors and senior managers, providing clear feedback and guidance. Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms.
Leadership
Strategic Partnerships
Healthcare
Data Analysis
US
18w maternity
16w paternity
Design and deliver clinical training content using modern instructional design techniques and the ADDIE model. Partner with customers and internal teams to identify training needs and tailor programs for large accounts. Maintain clinical standards, measure training effectiveness, and support expansion of clinical training offerings.
Instructional Design
Virtual Engagement
Communication
US
18w maternity
16w paternity
Draft, review, negotiate, and execute a broad range of commercial agreements, including customer, vendor, and nondisclosure agreements. Partner with Sales, Customer Success, and internal teams to provide practical, business-oriented legal guidance and support growth. Manage high-volume contracting in a fast-paced, regulated healthcare environment while supporting continuous improvement of forms and processes.
Commercial Contracts
Contract Drafting
Negotiation
Communication
Project Management
US
18w maternity
16w paternity
Conduct telephonic screening, brief intervention, and referral for members with mood and anxiety disorders. Use motivational interviewing and DBT skills to coach members and coordinate ongoing care. Collaborate with multi-disciplinary teams, document in EHR, and ensure high member satisfaction.
Motivational Interviewing
DBT
Triage
Care Coordination
EHR
US
18w maternity
16w paternity
Own go-to-market across new business, renewals, and upsell, representing PM in revenue leadership. Partner with revenue, enablement, growth, and PR to align messaging, training, and campaigns. Lead the downstream PM team and build an AI-native production engine for on-brand assets.
Product Marketing
Go-to-Market Strategy
Generative AI
Team Leadership
US
18w maternity
16w paternity
Develop and implement a comprehensive sales strategy to promote Spring Health's mental health services to federal entities. Build and maintain strong relationships with key stakeholders, including government officials, agency leaders, and decision-makers. Drive the entire sales process from prospecting to securing federal contracts, ensuring achievement of sales targets and revenue goals.
Federal Sales
Government Contracting
Sales Strategy
Stakeholder Management
Negotiation
US
18w maternity
16w paternity
Contribute to secure-by-design practices and maturing SAST, SCA, and DAST programs. Develop Secure AI Development Lifecycle and AI-assisted threat modeling framework. Mentor engineers on secure coding and foster cross-functional collaboration.
Application Security
Cloud Security
AI/ML Security
Global
18w maternity
16w paternity
Build and own Spring Health's company-wide AEO and GEO strategy spanning B2B and D2C audiences. Test content, structures, and technical changes to drive AI visibility and citation. Partner with web and engineering teams to improve structured data, schema, and crawlability.
SEO
Structured Data
Experimentation
AI Fluency
Provide personalized care navigation and clinical assessment for members on a global mental health platform. Manage care coordination, crisis support, and documentation in English, with strong bilingual English/Dutch communication. Work Monday-Friday 12pm-8pm CEST in a fast-paced, high-impact clinical operations team.
Mental Health Counseling
Care Coordination
Crisis Management
Clinical Assessment
US
18w maternity
16w paternity
Define and drive the provider experience strategy to help providers build thriving, sustainable practices within the networks. Lead provider support operations, improving speed, quality, and effectiveness while expanding self-service and AI-enabled support. Build scalable programs that strengthen provider engagement, retention, and performance across the organization.
Healthcare Operations
AI Tools
Change Management
Data Analysis
Global
18w maternity
16w paternity
Lead the analytical strategy to improve member and provider experiences within Spring Practice, leveraging AI and predictive modeling. Drive rapid experimentation with a focus on quasi-experimental methods, validate improvements, and provide clear recommendations. Act as an embedded technical leader, partnering with product and design teams to define success metrics and ensure data-driven decision-making.
SQL
Python
Dbt
Data Visualization
US
18w maternity
16w paternity
Partner with Medical Affairs to define KPIs and build dashboards for clinical outcomes. Conduct exploratory analyses to identify trends and recommend improvements. Collaborate with data science, product, and engineering teams to ensure data access and integrity.
SQL
Data Visualization
Dbt
Communication