Provide daily benefits support to the Olo team by addressing inquiries and escalations.
Maintain benefits programs and recommend process improvements as the business scales.
Participate in the annual open enrollment process, including planning, system modifications, and employee education.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences.
The Contact Center Trainer & Facilitator delivers learning experiences that support Contact Center onboarding and ongoing Agent development. This role facilitates new-hire training, leads refresher and skill-based sessions, and provides floor coaching to reinforce performance expectations, additionally supporting day-to-day learning operations.