SmartRecruiters is a values-driven, global-minded, and well-funded tech employer with a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, they offer a cloud-based global Hiring Success platform. With 4,000 companies worldwide, SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020 and are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity.
Serve as the primary executive contact for a portfolio of large, global strategic accounts,ensuring strong customer satisfaction, retention, and growth.
Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.
Collaborate with other product managers, engineering, and designers to contribute to a cross-functional roadmap and define feature requirements for AI-enabled and workflow-driven product experiences
Partner with your product triad to drive product discovery, balancing customer needs, business goals, technical feasibility
Help define success metrics and support the team in delivering measurable customer outcomes