Senior Localization Quality Manager

What you'll do:

• Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally.
• Develop, implement, and maintain a robust quality framework, including testing processes and standards.
• Define and track key quality metrics and drive continuous quality improvement across all localized products and content.

What success looks like in this role:

• Build & deliver the Spring Health localization quality strategy & roadmap.
• Implement a quality framework to measure and improve the localized Spring Health experience.
• Reduce customer escalations related to localization quality.

What you'll bring:

• 5+ years of experience localization program management, quality management, AI/machine translation, or a similar role.
• Proven ability to define, implement, and measure localization quality standards and metrics.
• Experience with localization tools and bug tracking systems.