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Responsibilities:
- Own the localization workflow for all customer-facing Support assets.
- Partner with Customer Support and Writing teams to define localization scope.
- Track and report on localization-related operational KPIs.
Operational Support:
- Support cross-organizational accessibility and internationalization initiatives.
- Manage relationships with internal stakeholders and external vendors.
- Collect, organize, and update progress data in various systems.
Stakeholder & Vendor Management:
- Establish strong, collaborative relationships with various teams and leaders.
- Manage vendor relationships and oversee performance reviews.
- Ensure high-quality, cost-effective services across all localized content types.
Smartsheet
Smartsheet helps people and teams achieve their goals with seamless work management and scalable solutions. They empower teams to automate tasks, uncover insights, and scale smarter, fostering a culture of innovation and impact with over 20 years in the industry.