Analyse key CX metrics (CSAT, complaints) to identify trends and root causes.
Deep dive into customer journeys to find improvement opportunities and track action plans.
Provide clear, actionable insights and recommendations to product, operations, and leadership teams.
Monzo is on a mission to make money work for everyone by replacing traditional banking with modern, accessible financial products. They offer a range of personal and business bank accounts, credit cards, savings, investments, and pension services, and are known for their award-winning customer service and vibrant coral cards.
Work closely with Customer Success and Renewals teams to support day-to-day operational workflows.
Assist in analyzing business data, operational metrics, and customer trends to derive actionable insights.
Help identify process inefficiencies and contribute to improvement initiatives.
Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.
Build systems, processes, and reporting infrastructure to support go-to-market teams.
Drive operational efficiency, improve data quality, and strengthen forecasting capabilities.
Own Salesforce configuration, revenue tech stack, and sales enablement materials.
Penta Group is a global company providing data-driven solutions to help clients achieve their objectives. Their global team brings decades of experience in business, government, communications, research, data science, and media.