As the VP, Operations, you will play a critical role in leading the day-to-day and growth of Pair Team’s care program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs. This role is at the center of our mission to transform care for underserved communities.
Support new initiatives to grow the program and for driving our existing programs to scale. Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams. Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value.
Play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment partners and internal stakeholders in identifying and resolving order issues. Focus on driving order issue resolution, maintaining data accuracy, and supporting process improvements. Serve as a liaison between local operations and the Order Management team, building relationships that surface insights and strengthen collaboration.
This role will lead the strategic development and scaling of Level 1 CX teams at BPO partner(s) to transform them into a world-class client experience function. The director will define what is needed to be successful across all facets (processes, workflows, tools, systems, training, change management, workforce management, culture) to cultivate a best-in-class client experience operation. This Director manages a high-performing internal team and drives operational excellence with internal teams and BPO partners.
We're looking for a dynamic leader to guide our Claims team toward excellence ensuring performance goals, service levels, and quality standards are consistently met. You'll promote a culture of collaboration and continuous improvement while working remotely reporting to the Director of Unemployment Claims.
Oversee the Operations Services business support Forward Financing provides for their company by monitoring and managing specific business operations support teams to ensure timely services with the highest quality standards, reporting to the Operations Services Senior Manager, and collaborating with leaders from various departments. You will also manage production capacity, promote a company culture that encourages top performance, and implement efficiencies that add value to the company and drive performance.
Lead all operations activities associated with assigned practice performance including P&L management, continuous productivity and process improvement, and overall team engagement. Improve the lives of veterinarians, ensuring that everything impacting the assigned practices, helps to achieve this goal. The ideal candidate will be located within driving distance of Austin/San Antonio/Houston.
As Director, Member Engagement, you will establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center, and execute on engagement strategies in new and existing markets. You will develop the Imagine Pediatrics centralized member contact and engagement center, which will process both inbound and outbound communications across call, email, and SMS/MMS. You will also lead a team of engagement associates that enroll attributed eligible patients into the Imagine Pediatric’s clinical program.
The Senior Director of Support (Member Care and Advocacy (MCA)) will lead Headspace’s in-house and outsourced support organization, transforming it into a proactive, AI-enabled, and insights-driven capability that powers member satisfaction, provider enablement, and business growth. You'll be at the heart of an experience that shapes how people engage with mental health, sleep, mindfulness, and wellbeing every day.
Drive the success, growth, and evolution of the Webflow Marketplace — a critical ecosystem that empowers our community of creators, partners, and developers. Shape how creators earn, how customers discover value, and how Webflow expands its creative economy. Own Marketplace strategy across pricing, payouts, supply, and expansion into new asset types.