Remote Operations management Jobs • Operations

Act as the connective tissue across our programs and business development, and internal leadership. This role blends project coordination, business development support, knowledge management, and process improvement to ensure Caribou delivers high-quality work and scales smoothly as a global, fully remote organisation. The ideal candidate is a digital-first operator who thrives on coordination, process execution, and problem-solving, while being comfortable rolling up their sleeves to provide hands-on support.

As a Program Specialist on the Customer Experience team, you will play a vital role in delivering exceptional customer experiences. Working across stakeholders— Product, Engineering, Marketing, Business Intelligence— you will optimize the behind-the-scenes operations that enable Alma to deliver high-quality support at scale. You will drive continuous improvement of the CX Delivery team, analyze data, and implement process enhancements.

Lead a high-performing team of Site Managers, Assistant Site Managers, Supervisors, and Operations Associates, oversee the day-to-day operations of DashMart locations, ensuring site processes run smoothly, efficiently and safely. Drive Site Profitability, review site P&Ls, identify performance gaps, and implement corrective action plans to achieve goals. You will also design, build and execute process improvement projects to drive operational efficiencies and employee experience.

We are seeking a visionary and results-driven Operational Efficiency Manager to lead enterprise-wide and department specific initiatives focused on driving greatly improved operational efficiency and overall improved operational performance. Reporting directly to the Chief Operating Officer, this role will lead a highly visible enterprise effort to work cross-functionally to identify inefficiencies, implement innovative solutions, and foster a culture of continuous improvement.

The Fulfillment Operations Manager will oversee end-to-end warehouse operations, including picking, packing, and receiving. This role is accountable for ensuring that fulfillment targets, including revenue, on-time delivery (OTD), next-day shipping, customer satisfaction, and efficiency, are consistently met or exceeded. This manager will play a critical role in implementing Lean principles across workflows to eliminate waste.

As a Project Lead, you’ll lead the execution of data labeling and evaluation projects that power AI development. You’ll coordinate across teams to ensure high-quality output is delivered on time and at scale. This is a project-based role, paid hourly.

You will drive and analyze key business processes within both CFO Services and COO Services at Pilot. You will support team leads in Consulting Services as well as other senior stakeholders across various verticals within Pilot to deliver analytic insights that ensure efficient day to day processes and support strategic decision-making. You will be expected to own key operational processes, identify process weaknesses, and drive scalable solutions.

This role requires a seasoned generalist with the ability to operate independently, lead through ambiguity, and partner with the executive team to deliver results. This leader will identify and maximize revenue growth opportunities, streamline cross-functional operations, and execute at fast-pace to unlock value across the business and for our customers.

In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance. You're a strategic partner helping practices navigate the evolving healthcare landscape. This role is perfect for someone passionate about healthcare transformation.

Establish foundational structures and processes for operations in international markets. Identify opportunities for simplification and automation. Build and motivate a growing team. Design and test strategies to improve member experience. Bring insights from local operational realities into the clinical development roadmap.