Area General Manager

Operational Execution & Hospitality Leadership:

• Own the end-to-end guest and employee journeys, ensuring that every need is met at every touchpoint.
• Conduct property audits and quality inspections, including cleanliness, maintenance, safety, and brand standards.
• Develop and coach property leaders and frontlines team on hospitality fundamentals.

Financial & Property Performance:

• Own and manage the P&Ls for all properties in your area, ensuring high-revenue, low-cost operations.
• Partner with Revenue Management to execute pricing strategies and channel distribution planning.
• Identify and implement cost-saving opportunities without compromising guest experience.

Team Development & Leadership:

• Recruit, train, and develop high-performing onsite teams, fostering a culture of accountability.
• Provide hands-on coaching and mentorship, empowering managers and frontline employees to excel in their roles.
• Foster a performance-driven culture, ensuring teams understand their impact on financial performance.

Stakeholder & Partner Management:

• Serve as the primary liaison between Kasa and property owners, ensuring transparency and alignment.
• Collaborate with the Regional Director and POD leadership team, advocating for the operational needs.
• Work closely with Revenue Management, Finance, and Guest Experience, ensuring alignment between revenue strategies.