Remote Operations management Jobs • P&L

The Director of MRO and PD Services will play a pivotal role in scaling our service platform, shaping customer success, and fueling the next chapter of our commercial expansion. This role combines operational expertise with business development acumen—driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

This role leads the team ensuring customer commitment to ServiceNow, addressing satisfaction, adoption, and renewal challenges. It involves leading Customer Satisfaction and Success through the sale and delivery of Impact and Services products, essential for the company’s success. The role owns overall success, renewal, and growth for Commercial Major Area customers.