Act as the primary technical and delivery liaison for key clients.
Provide expert guidance on technology choices and delivery best practices.
Partner with Project Managers and Tech Leads to ensure high-quality project execution.
CodeRoad delivers end-to-end software development services, helping businesses scale with infrastructure solutions. They offer staff augmentation, dedicated IT teams, and general software engineering to empower businesses in the digital landscape.
Own Customer Success Engineering and Delivery outcomes across MENA.
Build a scalable regional success model respecting local requirements.
Drive retention and expansion by ensuring customers realize ongoing value.
Armada is an edge computing startup providing computing infrastructure to remote areas and areas needing local data processing for real-time analytics and AI. They aim to bridge the digital divide with rapidly deployable advanced technology infrastructure.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Lead and manage a team of Project Managers responsible for executing Day‑1 implementation projects.
Ensure overall successful delivery of all assigned Day‑1 implementation projects.
Drive scalability, standardization, and repeatability improvements for the Canada, Commercial & SMB segment.
NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is known as an innovation powerhouse that excels in AI, cloud and digital.
Ensure the highest level of professionalism is maintained on assigned accounts and work to meet and exceed the client expectations.
Be a seasoned presenter to persuasively articulate the strategy, value and expected impact of program recommendations.
Drive revenue and relationship growth across assigned accounts.
Just Global is an independent, global B2B marketing agency that helps clients ignite B2B relationships. Their team actively engages with clients to put deep technical knowledge and unique perspectives of markets and buying processes to work to inspire brand loyalty and drive reoccurring revenue.
Develop and execute against the strategic business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own the full engagement lifecycle, from pre-sale scoping and estimation through implementation, go-live, and transition to Customer Success.
Act as a trusted customer advisor, guiding stakeholders through complex technical and organizational decisions in ambiguous environments.
Operate effectively in ambiguous, fast-changing environments, bringing structure, clarity, and momentum where requirements or paths forward are not fully defined.
Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. They empower over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.
Responsible for driving project excellence in Performance Programs by implementing growth strategies.
Solve client challenges with innovative solutions, and advocate for team member career growth.
Enhance the Performance department’s expertise by mentoring and managing team members.
Thrive is a full-funnel digital marketing agency supporting growth for North America's ambitious companies. They value curiosity, accountability, and thoughtful problem-solving, managing over $5 billion USD in advertising spend over the past decade, with a culture that encourages experimentation and continuous learning.
Advise and consult with senior leaders on industry and government trends.
Nurture a detailed understanding of our key client's mission and priorities.
Provide oversight and coaching to complex program business development and delivery teams.
Cayuse helps organizations streamline research administration, compliance, and intellectual property management. They focus on building long-term, trusting relationships with their key clients and are true leaders and are the core of growth strategy and Client relationship management.
Productable is a software and services company helping organizations make better investment decisions using a portfolio approach. They're in the early stages with a lean team and currently serve the DOW.
Oversee customer implementations, ensuring delivery aligns with forecasts and meets commitments.
Lead and scale a team of delivery professionals, mentoring the next generation of leadership.
Build strong relationships with stakeholders and operate as the senior-level escalation point.
LeanTaaS creates software solutions, combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The company has raised more than $300 million and has been named among the top 100 AI companies in the world.
Drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across their Americas business.
Act as an in-region deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for strategic deals.
Help define and follow a consistent programmatic approach to help the regional sales organizations and cross-functional deal execution teams to close our most complex and strategic deals.
They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Oversee successful delivery of complex client implementations.
Ensure operational excellence and continuous improvement.
Provide leadership to managers and senior-level professional staff.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.
Lead engagements from initiation through delivery, ensuring client satisfaction.
Build trust with clients by acting as a strategic partner.
Facilitate workshops and translate outcomes into structured action plans.
AZX accelerates positive impact in critical industries through AI transformation. They are growing quickly and work with category-leaders in real estate, energy, logistics, and utilities. They aim to create the ultimate place to work for those passionate about AI and making a positive impact.
Issue resolution including service recovery planning
ALTOUR is a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. They manage the complexities of connecting people so they can represent their brands, with over 1,000 team members and a presence in over 80 countries.
Deliver Results: Ensure team members achieve their sales goals and operate as a General Manager, being responsible and accountable for your team and book of business.
Develop High-Performance Team: Oversee talent management and succession planning, ensuring the success of new hires and establishing a coaching and feedback culture.
Delight Customers: Drive executive engagement, create clear strategy to guide repeatable success, and champion the "voice of the client".
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland. They invest in people and new advanced technologies to unlock the power of data.
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Infuse is dedicated to delivering exceptional client experiences. They have a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.
Translate a project contract into an actionable scope of work.
Understand and prioritize problems to be solved.
Communicate effectively with stakeholders and clients.
Bloom Works is a women-owned civic technology consultancy that believes better government services start with putting people first. They partner with government agencies to guide functional improvements to services.
Skaled Consulting is focused on turning defined client workstreams into realistic, actionable, profitable, and timely execution plans that can be delivered at scale across multiple clients. They seem to have a fast-paced client service environment.