Make clients wildly successful through ongoing delivery, support, and optimization of Softdocs Platform solutions
Serve as the primary day‑to‑day point of contact for Managed Services clients, ensuring clear communication around priorities, scope, timelines, and outcomes
Lead Managed Solutions Consultants and adjacent team members within a matrix‑based resource model to ensure consistent delivery and shared understanding of client commitments
Softdocs specializes in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Provide project management for enterprise customers, focusing on on-time delivery with high quality outcomes.
Establish relationships at all levels of the customer organization.
Triage customer escalations, diagnose issues, and develop contingency plans.
Tonkean is the world’s first totally customizable process experience platform, creating intelligent, personalized automations. They are focused on employee experience and democratizing access to innovative technologies.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Own the end-to-end success of complex, multi-product customer implementations.
Lead the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — driving alignment and accountability across each function.
Serve as the primary delivery leader for enterprise customers throughout the implementation and facilitate executive-level conversations.
Aiwyn is building the operating layer for accounting firms, automating the workflows that sit between client engagement and getting paid. Their platform spans Payments, Engagements, and Practice Management, and they're deploying it inside some of the most respected accounting firms in the country.
Lead ongoing client relationships at the campaign level, providing proactive communication.
Maintain and update campaign project plans in Asana across all active accounts.
Drive structured launch readiness reviews ensuring each parallel phase has clear owners and deadlines before kickoff.
Impiricus is the first and only AI-powered HCP Engagement Engine created to transform how life sciences companies support physicians. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus ethically connect HCPs to pharma resources and reduce go-to-market costs.
Oversee customer implementations, ensuring delivery aligns with forecasts and meets commitments.
Lead and scale a team of delivery professionals, mentoring the next generation of leadership.
Build strong relationships with stakeholders and operate as the senior-level escalation point.
LeanTaaS creates software solutions, combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The company has raised more than $300 million and has been named among the top 100 AI companies in the world.
Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence.
Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans.
Own portfolio-level delivery health governance, ensuring risks, assumptions, actions, issues, and decisions (RAAID/RAID) are actively managed.
Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. With over 3,000 team members across 14 countries, we have 18 years of 100% focus on Microsoft technologies and business applications, delivering excellence through expert services and industry-focused cloud solutions.
Lead a team responsible for successful implementations of Axon Enterprise’s products.
Guide customers through onboarding, configuration, training, and deployment.
Focus on creating exceptional customer experiences at every stage of the implementation journey.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software focused on safety and justice issues. Axon fosters a fast-paced and challenging work environment where employees can drive real change and grow while working towards a meaningful mission.
Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life. They are the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow, and is trusted by more than 800 of the world's leading enterprises.
Independently manage the delivery of complex client implementations from kickoff through completion.
Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition.
Serve as the primary execution and coordination point between clients, partners, and internal project teams.
Rithum is a leading commerce network which helps brands, suppliers, and retailers work together to deliver e-commerce experiences. They have over 40,000 companies as clients and focuses on optimizing consumer shopping journeys.
Lead a high-performing team focused on delivering a best-in-class customer experience.
Own the strategy and execution behind how we build trust with key post-sales accounts.
Establish data-driven milestones and a structured approach to account oversight.
Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.
Lead the implementation experience for add-on customers.
Identify and mitigate risks throughout the implementation project.
Collaborate with customers to understand needs and build a project schedule.
RealPage is a company that provides software and data analytics to the real estate industry. They offer solutions for property management, asset optimization, and resident services, aiming to improve efficiency and profitability for their clients. RealPage emphasizes a customer-focused culture and offers opportunities for professional development.
Manage and execute end-to-end implementations for mid-market and smaller enterprise customers.
Develop and implement strategies that enhance customer experience and expedite time to value.
Foster strong relationships with customers through effective communication and support.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Own delivery performance across the India team, ensuring high quality standards.
Drive resource planning and forecasting in partnership with global leaders.
Lead the deployment of standard solutions and support the development of new ones.
Neara is creating engineering-grade, physics-enabled digital twins of electricity grids using advanced machine learning. They empower utilities to pinpoint risks and build a more resilient global energy future with a team of brilliant minds who are making a tangible difference.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Serve as the primary point of contact for clients.
Identify project risks and develop mitigation strategies.
Stardog is the leading Enterprise Knowledge Graph platform, turning data into knowledge to power more effective digital transformations. One of Fast Company's Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team.
Act as the primary client-facing lead and own end-to-end delivery.
Coordinate internal teams and manage risks, dependencies, and escalations.
Define delivery structure, processes, tracking, and reporting.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. It retains nearly 1000 full-time professionals, and their culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed.
Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
Analyze workflows and identify inefficiencies to enhance operational effectiveness.
Medallion has built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. They are ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, and a Glassdoor Best Place to Work in 2024 & 2025.
Lead the implementation experience for add-on customers.
Identify and mitigate risks throughout the implementation project.
Keep customers informed about the progress of their implementation.
RealPage provides software and data analytics to the real estate industry. They are committed to creating an inclusive environment for all employees and offer professional development opportunities.
Skaled Consulting is focused on turning defined client workstreams into realistic, actionable, profitable, and timely execution plans that can be delivered at scale across multiple clients. They seem to have a fast-paced client service environment.