Implementation Program Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Program Ownership & Delivery Leadership:
- Own the end-to-end success of complex, multi-product customer implementations.
- Develop and maintain comprehensive program plans that coordinate multiple workstreams, phases, and product deployments.
- Ensure all implementation activity stays on schedule, on scope, and aligned to delivery objectives.
Cross-Functional Leadership:
- Lead the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — driving alignment and accountability across each function.
- Coordinate across Implementation, Product, Engineering, Customer Success, and Support to ensure nothing falls through the cracks between teams.
Customer & Executive Engagement:
- Serve as the primary delivery leader for enterprise customers throughout the implementation.
- Facilitate executive-level conversations on program progress, key decisions, and delivery strategy.
- Manage escalations with clarity and composure.
Aiwyn
Aiwyn is building the operating layer for accounting firms, automating the workflows that sit between client engagement and getting paid. Their platform spans Payments, Engagements, and Practice Management, and they're deploying it inside some of the most respected accounting firms in the country.