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What You'll Do:
- Define and champion the charter, engagement model, and responsibilities of the US TPM team
- Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
- Serve as the senior escalation point for complex customer launches.
What We Believe Are Important Traits For This Role:
- 10+ years of experience leading enterprise software implementations or Professional Services delivery
- 5+ years of people management experience leading technical customer-facing delivery or services teams
- Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations.
What We Value:
- We value high-performing creative individuals who dig into problems and opportunities.
- We believe in individuals being their whole selves at work.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
Mapbox
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.