Source Job

• Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
• Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
• Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.

Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. They are backed by top-tier investors like Bessemer, KKR, and Revolution, and is one of the fastest-growing scale-up SaaS companies in the world.

• Define and champion the charter, engagement model, and responsibilities of the US TPM team
• Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
• Serve as the senior escalation point for complex customer launches and major customer incidents.

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.

• You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
• You will be accountable for the quality, consistency, and predictability of customer implementations.
• This is a hands-on leadership role that combines people management with deep technical expertise.

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.

• Lead complex, cross-functional enterprise programs.
• Own end-to-end delivery of high-visibility client implementations.
• Partner with executive leadership to operationalize enterprise priorities.

Solera Health is on a mission to change lives by guiding people seamlessly to better health solutions. They empower payers and employers with tools to manage providers and outcomes across chronic conditions, with an innovative platform curating a marketplace of solutions.

• Provide project management for enterprise customers, focusing on on-time delivery with high quality outcomes.
• Establish relationships at all levels of the customer organization.
• Triage customer escalations, diagnose issues, and develop contingency plans.

Tonkean is the world’s first totally customizable process experience platform, creating intelligent, personalized automations. They are focused on employee experience and democratizing access to innovative technologies.

• Lead and manage multiple enterprise-level projects and ensure they are completed on time and within budget.
• Build and maintain strong relationships with key stakeholders, serving as the primary point of contact for project-related activities.
• Identify potential project risks and develop mitigation strategies to address them proactively.

Quiq aims to provide exceptional conversations through humans or AI Assistants. Their Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models for some of the world's largest enterprises.

• Managing multiple Implementations at once
• Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation
• Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)

Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors, they’re one of the fastest-growing scale-up SaaS companies in the world building category-defining technology with world-class people, processes, and products.

• Own monitoring of post-sales SME delivery programs including milestones, dependencies, risk tracking, and stakeholder comms.
• Lead cross-functional alignment by coordinating with customer success managers, GRC SMEs, and Product to unblock customer outcomes.
• Standardize + scale playbooks: Define repeatable processes for framework mapping and customer patterns to reduce time-to-value.

Vanta's mission is to help businesses earn and prove trust through continuously monitored and verified security. They empower companies to practice better security and prove it with ease with the help of their kind and talented team.

• Lead multiple complex programs across GitLab's Engineering division and partner functions.
• Coordinate dependencies across initiatives, surface blockers early, and keep stakeholders aligned.
• Partner with Engineering, Product, Finance, Legal, and Go-to-Market leaders to define program goals.

GitLab is the intelligent orchestration platform for DevSecOps. With over 50 million registered users, they empower organizations to enhance developer productivity, improve efficiency, reduce risk, and accelerate digital transformation. The company embraces AI and their high-performance culture is driven by their values.

• Own end‑to-end delivery for 2–3 concurrent programs from scoping through rollout and sustainment.
• Coordinate across Infrastructure & Security, Product & Design, and Engineering to align upstream requirements with executable plans.
• Proactively identify and mitigate risks (e.g., ATO/authorization bottlenecks, resource constraints, operational handoffs).

Onebrief offers collaboration and AI-powered workflow software designed specifically for military staffs, enhancing speed, intelligence, and efficiency. Founded in 2019, Onebrief boasts a team of veterans and technologists, with over $320m raised from top-tier investors and a valuation of $2.15B.

• Independently manage the delivery of complex client implementations from kickoff through completion.
• Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition.
• Serve as the primary execution and coordination point between clients, partners, and internal project teams.

Rithum is a leading commerce network which helps brands, suppliers, and retailers work together to deliver e-commerce experiences. They have over 40,000 companies as clients and focuses on optimizing consumer shopping journeys.

• Lead strategic, multi-phase programs involving infrastructure modernization and cloud transformation.
• Manage high-complexity projects with broad scope and cross-functional dependencies.
• Mentor junior project managers, fostering a culture of accountability and growth.

Rackspace Technology provides multicloud solutions, combining their expertise with technologies across applications, data, and security to deliver end-to-end solutions. They have a proven record of advising customers, designing solutions, building and managing solutions, and optimizing returns into the future, and are named a best place to work.

• Lead the delivery management of multi-functional medium/large scale AWS programs.
• Take accountability for our customers to ensure the program(s) realizes financial benefits and transformational outcomes.
• Recruit, motivate and develop highly skilled staffs that focuses on service delivery of key performance metrics as per the client contract.

Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions. They have 4,000+ professionals and pride themselves on their culture built on transparency, diversity, integrity, learning and growth.

• Guide teams managing complex ServiceNow projects, resolving delivery issues.
• Mentor Senior Principal Engagement Managers, aligning their skills with project objectives.
• Resolve escalations and mitigate risks, ensuring project health and delivery continuity.

ServiceNow, founded in 2004, offers an AI-enhanced cloud platform connecting people, systems, and processes. They are a global market leader with over 8,100 customers, including 85% of the Fortune 500®, aiming to improve work for everyone.

• Manage software implementation projects and project teams.
• Create and maintain project documents, and communicate with clients.
• Conduct end-user training on software features and best practices.

DIS, a division of Constellation Software, provides software solutions. They are part of Perseus Group, which acquires independently managed software companies and provides them with strategic guidance and financial security.

• Lead customers through successful implementations of the Iterable platform.
• Build relationships with key stakeholders by learning and solving their challenges.
• Effectively manage and complete on-time multiple projects simultaneously.

Iterable is an AI-powered customer engagement platform that helps brands create individualized experiences. They have nearly 1,200 brands across 50+ countries and foster a culture of innovation, collaboration, and inclusion.

• Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly.
• Anticipate and remove obstacles that hinder delivery, equipping teams with the processes and tools needed.
• Partner with leaders across departments to align implementation strategy with organizational priorities.

Humata Health Inc. delivers innovative solutions that improve healthcare efficiency and patient outcomes. They foster a diverse workplace where ideas and contributions are valued, offering remote flexibility and growth opportunities.

• Lead end‑to‑end implementation cycles, including discovery, data readiness, configuration, integration, UAT, go‑live, and post‑launch transition.
• Develop and maintain project plans, timelines, milestones, RAID logs, risk mitigation plans, and status reports.
• Facilitate internal and external project meetings, including kickoffs, milestone reviews, and working sessions.

Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. They bring together an AI-powered platform with best-in-class expertise, serving over 85 health plans and 270 million lives.

• Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
• Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
• Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

• Project manage commercial services and implementation.
• Lead activities supporting development and launch of solutions applications and platforms.
• Provide consulting and technical expertise to structure an effective implementation.

BLEND360 is a forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for Fortune 500 clients. They are at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence.