- Lead and support a team of Member Engagement Representatives.
- Monitor realtime performance and provide coaching and feedback.
- Guide team members through escalations and ensure timely resolution.
Solera Health
3 open remote positions
Solera Health focuses on delivering high-quality member experiences. Their culture values growth, teamwork, and continuous improvement.
Benefits Overview 2 of 3 jobs
401(k)
(2)
Dental
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Medical
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Vision
(2)
Adoption Assistance
(1)
Adoption assistance
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Equity
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Parental Leave
(1)
Parental leave
(1)
Phone Stipend
(1)
Phone stipend
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Wellness Perks
(1)
Wellness perks
(1)
Open Positions
- Own the enterprise objective to achieve 2X annual engagement growth across all Digital Health Network programs.
- Architect and embed engagement principles into digital program design, workflows, and user experiences across the portfolio.
- Optimize performance across the full consumer lifecycle: awareness → activation → enrollment → onboarding → sustained engagement → adherence → re-engagement.
- Write clean, efficient SQL queries to extract, transform, and analyze data.
- Develop, maintain, and optimize dashboards and recurring reports in Looker and Power BI.
- Perform exploratory analysis to identify trends, anomalies, and data mismatches, and take proactive steps to resolve inaccuracies.