Takes end-to-end responsibility for ServiceNow programs and implementations at enterprise customers.
Acts as a delivery lead and main contact for the customer and trusted advisor at stakeholder and C-level.
Coaches and mentors project teams and drives scope, budget, timeline, and quality.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide. They focus on digital strategy, platform technologies, cybersecurity, and enterprise transformation, acting as a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration.
ServiceNow is a global market leader that specializes in AI-enhanced technology. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations, we have over 8,100 customers, including 85% of the Fortune 500®.
Lead distributed teams across North America and Eastern Europe, aligning execution with client expectations and business outcomes.
Own end-to-end delivery of complex programs, ensuring scope, budget, timelines, and quality are met consistently.
Serve as the primary delivery contact for clients, building trusted relationships through transparency and strategic insight.
Robots & Pencils drives digital innovation by building meaningful, scalable software products for forward-thinking clients. They blend strategy, design, and engineering to craft technology that transforms businesses and improves human experiences.
Oversee a portfolio of customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Oversee on time, on budget delivery of solution scope to meet customer's results.
Lead the delivery team throughout the engagement, often in collaboration with a services partner.
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They connect people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Be accountable for team attainment of utilization and revenue.
Be responsible for the oversight of delivery teams assigned to customer engagements.
Be accountable for delivery quality and customer satisfaction.
Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and unlock work that truly matters.
Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client.
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams.
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management.
RWS unlocks global understanding by growing the value of ideas, data, and content. They value every language and culture, celebrating difference, inclusivity, and diversity to make them strong.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Act as an advocate for our customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and include 85% of the Fortune 500®.
Drive post-sales success by aligning ServiceNow’s offerings to customer goals and fostering strong relationships with C-Level executives.
Partner with Account Executives to create integrated strategies, delivering long-term value and mitigating risks to ensure success.
Establish clear success metrics, fostering innovation, continuous learning, and strategic alignment to meet and refine business transformation plans.
ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They have over 8,100 customers, including 85% of the Fortune 500®, offering a cloud-based platform connecting people, systems, and processes to improve organizational workflows.
Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
Manage customer relationships, acting as the primary point of contact for all service-related matters.
Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. They work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries.
Own a portfolio of customers, guiding them through the entire post-sale experience.
Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
Drive adoption and product utilization across accounts, ensuring customers gain maximum value.
ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.
Lead the delivery management of multi-functional medium/large scale AWS programs.
Take accountability for our customers to ensure the program(s) realizes financial benefits and transformational outcomes.
Recruit, motivate and develop highly skilled staffs that focuses on service delivery of key performance metrics as per the client contract.
Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions. They have 4,000+ professionals and pride themselves on their culture built on transparency, diversity, integrity, learning and growth.
Lead the technical design and implementation of complex ServiceNow solutions.
Act as the highest-level engineering authority for ServiceNow implementations.
Drive performance, scalability, and reliability improvements through engineering techniques.
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They employ more than 6,000 people across the globe and cultivate collaboration to succeed, offering independence to make a larger impact.
This role focuses on driving operational rigor, governance, execution discipline across the global alliance.
Operating at the intersection of ServiceNow and Deloitte, the manager ensures that partnership operations run smoothly and efficiently.
The manager enables scalable and predictable growth while aligning with strategic priorities.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Manage and execute implementation projects, ensuring milestones are met.
Develop project plans, aligning with internal and external stakeholders.
Guide customers through onboarding, providing hands-on support.
Jobgether is a platform that uses AI to match candidates with jobs. The AI-powered matching process ensures your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Lead Product Implementations for multiple projects focused on enterprise clients.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Sustain the end-to-end delivery of multiple concurrent customer projects.
Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
Overstory uses AI and satellite imagery to pinpoint vegetation risks, helping prevent power outages and reduce wildfire risks. They are a growing team of 100 people spanning the Americas and Europe, with a passion for solving complex problems and a commitment to climate action.