Customer Success Manager

Business Outcomes:

• Own a portfolio of customers, guiding them through the entire post-sale experience.
• Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
• Drive adoption and product utilization across your accounts.

Strategic Guidance:

• Build trusted advisor relationships with key stakeholders within the customer organization.
• Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.

Cross-Functional Collaboration:

• Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy.
• Work collaboratively across teams to drive seamless execution and successful outcomes.