Sr Mgr, Management Consulting-Manufacturing

Customer Success Leadership:

• Improving customer retention, product adoption, and satisfaction.
• Developing and scaling customer success frameworks.
• Experience in customer success, account management, or client services.

Strategic & Operational Acumen:

• Translating customer goals into measurable outcomes.
• Data-driven decision-making, including usage data, customer health scores, and KPIs.
• Collaborating cross-functionally with sales, product, marketing, and support teams.

Relationship Management:

• Building trusted advisor relationships with senior stakeholders.
• Managing complex customer environments with multiple stakeholders.
• Strong executive presence and communication skills.

Technical Aptitude:

• Familiarity with cloud platforms.
• Understanding technical workflows and communicating value to both technical and non-technical audiences.