We’re looking for an experienced Strategic Account Executive (SAE) who can engage our current Mid-Market customer base in partnership with our Customer Experience (CX) teams to focus on the strategic positioning of our Cardiometabolic solution and full platform upsell. This role involves collaborating with Customer Experience (CX) to author a clear and concise strategy from SQL to Closed Won on key opportunities fit for an upsell of Omada products.
As a regional commercial individual, you will drive and cultivate deep relationships with TradFi customers, own major T1 banking and capital markets customers & prospects across APAC, foster strong relationships internally with key decision makers and become an evangelist for the Chainlink Platform.
The Key Accounts Manager's mission is to protect and grow by providing exceptional customer service, radical transparency, and insightful problem-solving. This role fosters growth within each market through product knowledge, leveraging relationships, industry insights, and partnerships with OpenTable Sales & Marketing teams. You will support strategically important restaurants, ensuring they remain engaged, optimized, and positioned for long-term success on OpenTable.
Own the customer relationship post-onboarding for a portfolio of ~70 accounts, delivering consistent customer value while protecting/growing ARR. This is a high-impact role for someone excited to blend product knowledge, relationship management, and commercial ownership to help our customers thrive.
As a Strategic Account Manager, be a vital member of the team, responsible for nurturing and enhancing relationships with strategic partners in the top DeFi protocols. Focus on understanding partners' requirements, facilitate smooth product integration, and deliver exceptional account management support. Leverage extensive experience in technical account management and deep knowledge of web3 and DeFi to drive customer satisfaction and promote product usage.
This role will provide leadership to the existing Partner Success Team by forming strong connections with campus partners in higher education, allowing those partners to deepen their relationships. They will guide and support their team on best practices and act as an escalation point, drive retention and expansion, and identify cross-sell opportunities for new products.